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EE has introduced SIM-only plans aimed at under-18s, alongside in-store safety support appointments and digital guidance materials for parents.
BT has refunded or credited £18 million to customers following a breach of Ofcom’s consumer protection rules.
Virgin Media O2 claims to have cut customer complaints by over 50 percent in the past year. The claim comes as the network has just launched a new AI too called Lumi AI, to provide real-time insights and suggestions for customer service operators during customer interactions. The tech analyses live conversations and outcomes of from
EGE is now distributing rugged handsets and mobile broadband hotspot devices from US-based Sonim Technologies.
Full-fibre provider CityFibre has awarded £40,000 in grants to four charities through its new Community Fund scheme. Among the beneficiaries is Cambridge Online, which has received £40,000 to support its digital inclusion work. The funding targets communities included in Project Gigabit, the government’s initiative to deliver high-speed broadband to hard-to-reach areas. The Fund offers both small and
Vodafone’s UK mobile contract base fell by 46,000 in the first quarter of its financial year 2026, mainly due to disconnections in the business segment and customer losses to Three.
Virgin Media O2 and its technology partner Ontix have installed small cell cells on lampotsts across Bristol’s Clifton area to boost coverage and capacity in high-traffic locations.
The UK has bucked a broader European trend of falling fixed broadband prices, according to a study from global telecom data specialist Tarifica.
Vodafone is promising customers it will resolve their enquiries without being bounced from one service agent to another and being kept ‘on hold’. Called ‘Just Ask Once’, the service promises that a single Vodafone representative will handle a customer’s query from start to finish, proactively providing updates until the issue is resolved. The new service is
EE says more than 34 million people will be soon be able to access ts 5G Standalone network which will cover more than half of the population less than a year after its launch.