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O2 and Sky Mobile generate most complaints in latest Ofcom figures

O2 and Sky Mobile generated the highest rates of pay-monthly mobile complaints to Ofcom in the second quarter.

  • Staff Reporter
  • 26 October 2026
  • News, Operators

Network rivals explore joint European satellite spectrum bid

Vodafone, Deutsche Telekom, Orange and Telefónica are exploring a joint bid for European satellite spectrum to bring direct-to-device connectivity to mobile customers beyond terrestrial coverage. 

  • Staff Reporter
  • 21 October 2026
  • News, Operators

Govt steps in as BT takes over TalkTalk to protect customers

BT has acquired TalkTalk’s consumer business and wholesale arm PlatformX Communications (PXC) out of administration after the Government intervened on public interest grounds following an unsuccessful sale process. 

  • Staff Reporter
  • 5 October 2026
  • News, Operators

BT launches AI receptionist for businesses on any UK network

BT Business has launched an AI receptionist that answers calls, books appointments and captures customer enquiries around the clock, without businesses having to change their existing phone number or provider. 

  • Staff Reporter
  • 1 October 2026
  • News, Operators

National security concerns over TalkTalk insolvency fears

The Government is said to be drawing up emergency plans to keep TalkTalk services running amid fears that the debt-laden provider could enter administration within days.

  • Staff Reporter
  • 25 September 2026
  • News, Operators

Virgin Media O2 puts AI voice bot on broadband support calls

Virgin Media O2 is using an AI voice agent on broadband fault calls covering routine problems that can be diagnosed without reaching a human adviser.

  • Staff Reporter
  • 24 September 2026
  • News, Operators

VMO2 launches £3m fund to recirculate 460m old devices

Virgin Media O2 is putting £3 million behind schemes to recover and reuse unwanted devices as new research suggests 460 million digital devices are gathering dust in UK homes and businesses. The operator has launched its Tech Rehome Network Fund…

  • Staff Reporter
  • 8 September 2026
  • News, Operators

O2 claims UK business first with direct-to-device satellite service

O2 Business has launched a direct-to-device satellite service that allows business customers to use messaging, maps and selected apps when they are outside conventional mobile coverage. The direct-to-device service increases claimed UK landmass coverage from 89 per cent to 95…

  • Staff Reporter
  • 7 September 2026
  • News, Operators

EE expands store role with online safety service

EE is offering 36,000 hours of free online safety appointments across its retail estate as it expands the role of stores beyond sales and customer service. 

  • Staff Reporter
  • 3 September 2026
  • News, Operators

VodafoneThree hails its first commercial 5G slicing service

VodafoneThree has launched its first publilcly-availlable 5G network slicing product. Called SuperMobile, it will offer customers up to four times faster speeds than the regular network, with tailored packages and performance commitments. Customers will be able to choose enhanced performance…

  • Staff Reporter
  • 3 September 2026
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