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Ericsson to invest €200m investment in Athlone R&D Hub over three years

Ericsson is pumping €200 million over three years in its Athlone facility to accelerate the development of open, programmable 5G networks.

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Vodafone Business signs five-year deal with ServiceNow to supercharge enterprise customer care with AI

Vodafone Business has signed a five-year agreement with cloud-based A! specialist ServiceNow for a new AI-driven customer service platform for enterprise clients. ServiceNow clients include Fortune 500 companies such as Coca-Cola, Siemens. Vodafone Business will use the platform to introduce intelligent automation, accelerate issue resolution, and drive proactive service management across customer touchpoints. Machine learning and

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Streetlights go smart to boost Oxford mobile coverage

Oxford’s streetlights are being transformed into mobile signal boosters.

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Telford and Guildford next in line for Virgin Media O2 3G shut down.

Virgin Media O2’s 3G network will be switched off in Telford and Guildford in July, and in Torquay in August,

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Ofcom bans ‘Global Title’ leasing to shut down criminal phone hacks

A secret weapon used by cybercriminals to hijack calls, spoof telephne numbers, steal security codes, and even track people’s physical locations is being shut down by regulator Ofcom.

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MVNO giffgaff enters fibre broadband market with customer-led trial phase

Telefonica-owned MVNO giffgaff is expanding into home broadband with a trial phase and is inviting up to 500 customers to test the product. The trial offers 12 months of broadband at just £10 per month, with fibre speeds of 500Mbps. Participants will also receive a £100 reward in exchange for feedback. The new service will

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Samsung takes global lead in Q1 shipments as US-China tariff tensions loom – IDC

Samsung reclaimed the top spot in global smartphone shipments for Q1 2025, driven by strong performance across both its premium and mid-range segments, according to IDC’s Worldwide Quarterly Mobile Phone Tracker.

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Now Trump denies smartphone exporters are off the hook for punitive tariffs

President Donald Trump has now denied that the US government officially removed mobile handsets and key electronic components from its list of tariffed goods on Friday.

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HONOR unveils £250 mid-range 400 Lite 5G with 108MP camera and AI button

HONOR has launched £250 mid-range smartphone featuring a 108MP main camera, a dedicated AI camera button, and a 6.7-inch AMOLED display. The 400 Lite 5G introduces an AI Camera Button, offering quick access to photography tools and Google Lens. A short press opens the camera, a tap takes a photo, and a longer hold starts

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Finnish army tests Nokia and Telia 5G network slicing for cross border connectivity

Nokia, Telia , and the Finnish Defense Forces have completed the world’s first seamless 5G standalone slice handover between three countries in a live network. The mobile connection that worked smoothly while moving across three different countries without stopping or losing signal. This test was part off a military training exercise to see if soldiers

Operators - Staff Reporter

Ericsson and Lenovo settle long-running 5G and 4G patents dispute

Ericsson and Lenovo have reached an out-of-court settlement over a long-running patents dispute covering 3G, 4G, and 5G.

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Nope, not a late April Fool’s joke – Vodafone network can predict rain

In what might sound like something from a sci-fi weather app, Vodafone is teaming up with the River Severn Partnership Advanced Wireless Innovation Region (RSPAWIR) and Wireless DNA to use its mobile network to improve short-term rainfall forecasts—also called nowcasting.

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Exertis increases circular strategy with acquisition of Apple-authorised repairer Group 8

Exertis IT has bought Apple Authorised Service Provider Group 8 to expand its presence in the circular economy. Ironically, Exertis itself is seeking a buyer as parent company DCC plans to concentrate on the energy sector Group 8 has been in business for more than 20 years and provides specialist Apple support and repair services across

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Latest Features

ANALYSIS: eSIMs in laptops: why hasn’t this no-brainer taken off yet?

Despite the rapid adoption of eSIM in smartphones, laptops have yet to catch up. Hamish White, CEO of telecom software provider Mobilise, explains why laptop makers, app developers, and mobile providers are missing a golden opportunity and how smart integration could unlock massive new value.

Analysis - Staff Reporter

Analysis: Why the Three brand is likely to meet the same UK fate as the T-Mobile and Orange brands

How can the Vodafone, Three, SMARTY, VOXI, and TalkMobile brands all coexist in harmony? The truth is—they can’t. Duplication will have to go, and some brands won’t make it predicts Graystone Strategy founder and MVNO expert JamesGray

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Analysis – eSIM is transforming enterprise mobility and IoT at scale

Once seen as a niche feature for digital nomads and international travellers, eSIM suddenly become a mainstream standard writes Jacques Bonifay, CEO and co-founder of Transatel and a pioneer of an early pioneer of eSIM technology In September 2022, Apple changed the game by launching the first eSIM-only iPhone in the U.S. But the groundwork

Analysis - Staff Reporter

Trump tariffs poised to disrupt global secondary market as inevitable price rises feed through

This week’s Trump Adminstration bombshell of substantial global tariffs has sent ripples through various sectors of the global economy, with the secondary market for used and refurbished mobile phones standing among the most affected. Industry analysts warn that these tariffs could lead to increased costs for refurbishers, significant supply chain disruptions, and shifts in consumer

Analysis - Staff Reporter

Analysis – Why is 5G service in London so dire?

London and Brussels rank among the worst major European cities for 5G coverage writes Professor Mohamed-Slim Alouini, of King Abdullah University of Science and Technology (KAUST) . This is surprising given their international status, especially when compared with countries such as the United States, Sweden, Portugal, the Gulf States, China, and South Korea, which are

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Analysis: Apple’s encryption standoff with the UK Government leaves users exposed

Apple’s encryption standoff with the UK Government leaves users exposed writes Tom Gaffney, Director of Business Development and Embedded Security at F-Secure, Apple has made headlines in recent days after removing its most advanced data security tool for UK customers. The company’s decision to withdraw its Advanced Data Protection feature from the UK market marks

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Analysis: How AI is helping customer care teams spot vulnerability

Customer service, and other frontline roles must ensure proper standards are in place to protect every customer during every engagement writes Muj Choudhury, CEO and founder of RocketPhone Roughly half of adults in the UK are classified as vulnerable. The Financial Conduct Authority and other regulatory bodies emphasize the fair treatment of vulnerable customers as

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Virgin Media O2 – more work to do in custmer services says chief executive Lutz Schüler

Virgin Media O2 has a reputation for providing customers with excellent products, writes Lutz Schüler, Chief Executive, Virgin Media O2. Whether it’s offering ultrafast gigabit broadband right across our national network, rewarding our customers with exclusive access and perks through Priority, or delivering innovative mobile offers like inclusive EU roaming, our customers rightly have high

Analysis - Staff Reporter

February 17, 2025