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Virgin Media O2 claims to have cut customer complaints by over 50 percent in the past year. The claim comes as the network has just launched a new AI too called Lumi AI, to provide real-time insights and suggestions for customer service operators during customer interactions. The tech analyses live conversations and outcomes of from
Virgin Media O2 and its technology partner Ontix have installed small cell cells on lampotsts across Bristol’s Clifton area to boost coverage and capacity in high-traffic locations.
Vodafone is promising customers it will resolve their enquiries without being bounced from one service agent to another and being kept ‘on hold’. Called ‘Just Ask Once’, the service promises that a single Vodafone representative will handle a customer’s query from start to finish, proactively providing updates until the issue is resolved. The new service is
EE says more than 34 million people will be soon be able to access ts 5G Standalone network which will cover more than half of the population less than a year after its launch.
VodafoneThree has been selected as a main connectivity contractor for Sizewell C, the £14.2 billion nuclear power station being built on the Suffolk coast.
Vodafone has launched a same-day phone repair service called Fix & Go, at five UK stores.
BT Group and Wireless Infrastructure Group (WIG) have deployed a new 4G indoor mobile network system across all three terminals at Manchester Airport.
Telecoms customers will soon be able to escalate unresolved complaints sooner using Ofcom-approved Alternative Dispute Resolution (ADR) schemes.
Virgin Media O2 is spending £343 million to buy of 78.8 MHz of spectrum from Vodafone UK.
Orange Business has a new division to handle defense and homeland security matters..