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Telecoms price rises scheduled for April are up to four times the rate of inflation, according to analysis from Uswitch.
Virgin Media O2 says it saved customers the collecctive equivalent of 46 years hanging on the phone, last year. This follows the rollout of AI tools and changes to its customer contact operation.The operator claims it cut 1.45 billion seconds from call…
BT has ‘landed’ a mobile connectivity deal with easyJet to provide more than 23,000 connections to the airline’s crew, aircraft and airport operations across Europe. The agreement (pilot scheme?) will see BT deliver around 23,000 mobile connections over EE’s network, covering easyJet’s…
A software gitch shut down US network Verizon for u to 10 hours leaving customers without service and prompting warnings from authorities about difficulties reaching emergency services.
Mobile networks and broadband providers could share radio spectrum under new proposals from Ofcom.
VodafoneThree is bringing more than 400 customer service roles back to the UK from India into new contact centre operations in Belfast and Sheffield,
Virgin Media O2 has opened a new North West headquarters in central Manchester, relocating staff from its existing Wythenshawe office ahead of that site’s lease expiry in early 2026.
BT and Three are under investigation by Ofcom following summer outages that disrupted mobile and emergency services connections, Under licence rules. mobile operators must identify and reduce the risks of anything that compromises their network or service. They must also prevent adverse…
Labour MP Justin Madders has raised concerns in the House of Commons over the treatment of Vodafone franchisees, calling on the Government to consider regulatory measures to address what he described as a significant imbalance of power between franchisors and…
EE says it has become the first major UK broadband provider to make Wi-Fi 7 standard across its entire full fibre portfolio.