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Vodafone is promising customers it will resolve their enquiries without being bounced from one service agent to another and being kept ‘on hold’. Called ‘Just Ask Once’, the service promises that a single Vodafone representative will handle a customer’s query from start to finish, proactively providing updates until the issue is resolved. The new service is
EE says more than 34 million people will be soon be able to access ts 5G Standalone network which will cover more than half of the population less than a year after its launch.
Leading managed comms and cloud technology provider Onecom has acquired hosted voice, SIP, and connectivity specialists Gradwell Communications, marking Onecom’s 13th acquisition since 2020.
Giacom has signed a multi-year agreement with Northampton telecoms provider Guru Technology to integrate Guru’s systems with Giacom’s Cloud Market platform. Guru previously used multiple suppliers and ran a competitive tender to consolidate its mobile base. Giacom was selected based on the strength of its service, Cloud Market portal, integration capabilities, commercial model, and account
Mobile operators are investing heavily in digital campaigns but this has led to a rise in ad fraud writes TrafficGuard Chief Marketing Officer Chad Kinlay.
VodafoneThree has been selected as a main connectivity contractor for Sizewell C, the £14.2 billion nuclear power station being built on the Suffolk coast.
Cellhire is adopting BT Wholesale’s new Complete Mobile proposition to give its channel partners enhanced access to EE with contract flexibility, pricing improvements, and bespoke branding.
Exertis IT is embarking on a fresh journey following the acquisition by private equity firm Aurelius. Mobile News asked Exertis IT CEO Tim Griffin to unpack what the deal and explain what it means for the company.
Ericsson has deployed Private 5G networks to deliver broadcast-quality video streaming from racing craft at the Emirates Great Britain Sail Grand Prix in Portsmouth next week.
Vodafone has launched a same-day phone repair service called Fix & Go, at five UK stores.