How can the Vodafone, Three, SMARTY, VOXI, and TalkMobile brands all coexist in harmony? The truth is—they can’t. Duplication will have to go, and some brands won’t make it predicts Graystone Strategy founder and MVNO expert JamesGray

Once seen as a niche feature for digital nomads and international travellers, eSIM suddenly become a mainstream standard writes Jacques Bonifay, CEO and co-founder of Transatel and a pioneer of an early pioneer of eSIM technology In September 2022, Apple changed the game by launching the first eSIM-only iPhone in the U.S. But the groundwork

Apple’s encryption standoff with the UK Government leaves users exposed writes Tom Gaffney, Director of Business Development and Embedded Security at F-Secure, Apple has made headlines in recent days after removing its most advanced data security tool for UK customers. The company’s decision to withdraw its Advanced Data Protection  feature from the UK market marks

Customer service, and other frontline roles must ensure proper standards are in place to protect every customer during every engagement writes Muj Choudhury, CEO and founder of RocketPhone Roughly half of adults in the UK are classified as vulnerable. The Financial Conduct Authority and other regulatory bodies emphasize the fair treatment of vulnerable customers as

By Islam Rashad UK telecom providers are undergoing a transformative digital revolution. The rollout of 5G, fibre broadband networks, and IoT, coupled with the introduction of AI, is driving innovation, improving operational efficiency, and enhancing customer experiences. These advancements are reshaping telecom operators into Digital Service Providers positioning them as essential enablers of the UK’s

Apple adoption of RCS (Rich Communications Services), will transform the way people and businesses communicate writes Robert Gerstmann,  co-founder, of messaging and voice services company Sinch. Apple’s adoption of RCS is undoubtedly a significant milestone for digital communication. With interactive and secure messaging, RCS enhances customer experience and trust. Brands will be able to engage

The rapid evolution of smartphones and IoT devices has transformed the way users access information and data, writes Craig Palmer, CEO of billing and CRM platform VAS-X. Smartphones have become digital assistants. And, as demand surges for continuous connectivity, operators must seek innovative solutions to elevate user experience, differentiate their offerings, reduce costs, and tap

Next year will see many more device-to-device satcoms services says Peter Kibutu,Advanced Technology Lead at 5G satellite consultancy TTP There will be further partnerships between terrestrial network providers, which own most of the desirable spectrum and have access to a large subscriber base, and non-terrestrial providers. These joint ventures will tackle rural and remote black

The telecoms industry provides the basic infrastructure on which we build our digital lives writes Nick Johnson, Head of the UK Telecoms Initiative Network. Continuously developing this infrastructure is critical to further unlocking opportunities for economic and societal benefit. It will also ensure the UK is well positioned to lead global scientific and technological advancement,

A pan-European IoT network that ensures seamless cross-border connectivity will soon be a reality writes Patrick Griffin, Chief Product Officer of EU Sigfox operator Heliot Europe

Apple is expected to sell over 150 million units of its new iPhone 15 lineup within the first 12 months of release, according to research firm IDC.

The European Parliament has adopted the final report of the PEGA Committee of Inquiry which included eight recommendations on telecom networks to address the growing threat of unauthorised intrusions and surveillance campaigns wrtes Rowland Corr, VP of Government relations at international telecoms security firm, Enea The move is a much-needed broadening of scope recognising a wider

Due to the incompatibility , anyone looking to USE 400Gbps will need to consider replacing their transceivers. One of the biggest hurdles for the UK’s step towards digital transformation is the upgrade of its digital infrastructure says Rob Pocock, Technical Director, of cyber security consultants Red Helix Last year, the UK government published its digital

Apple’s iPhone 12 is the world’s most popular second-hand phone according to research by CCS Insight which found mobile device sales in the circular economy channels reached $13.3 billion, In the first quarter of 2023,

Vodafone and Three have agreed their marriage. But they still require regulatory approval and there is already precedent for the authorities rejecting such massive consolidation.

Ericsson shareholders have failed in their bid to sue Ericsson’s CEO and board members over the scandal of its payment of bribes to ISIS terrorists in 2019 which caused its stock to drop by a third. The U.S. District Court for the Eastern District of New York has dismissed the securities litigation brought by certain

BT Mobile, Virgin Mobile and O2 were the most complained-about mobile operators according to Ofcom’s latest report about telecoms and pay-TV providers A Virgin Media O2 spokesperson said:“Our number one priority is serving our customers. We’re investing in every area of our business to create an excellent customer experience, with complaints down across the board

Other players might replace the operator’s role, taking ownership of the customer relationship says Lifecycle Software CEO Kelvin Chaffer

Cost-of-living crisis changes customer usage and buying habits

Network trade-ins need to be sold for the best margins Are mobile network operators picking up B2B auctions fast enough? Consumers are growing more hesitant to £1,000 every time the latest Apple or Samsung phone launches. In fact, 22 million phone users (nearly 35%) would buy a refurbished phone over a new one says Jess Morris,

Trend to SIM-only contracts gathers pace says GfK.

Mobile phone manufacturers have faced a difficult 2022 due to inflation and Russia’s invasion of Ukraine

Private meeting may have breached competition law – Barrister 

In a Q&A with Mobile News, Vodafone’s new head of channel strategy, Kathryn Platt, talks about subjects including her plans to engage channel partners and the opportunities she sees ahead in IoT