Apple’s encryption standoff with the UK Government leaves users exposed writes Tom Gaffney, Director of Business Development and Embedded Security at F-Secure, Apple has made headlines in recent days after removing its most advanced data security tool for UK customers. The company’s decision to withdraw its Advanced Data Protection  feature from the UK market marks

Customer service, and other frontline roles must ensure proper standards are in place to protect every customer during every engagement writes Muj Choudhury, CEO and founder of RocketPhone Roughly half of adults in the UK are classified as vulnerable. The Financial Conduct Authority and other regulatory bodies emphasize the fair treatment of vulnerable customers as

By Islam Rashad UK telecom providers are undergoing a transformative digital revolution. The rollout of 5G, fibre broadband networks, and IoT, coupled with the introduction of AI, is driving innovation, improving operational efficiency, and enhancing customer experiences. These advancements are reshaping telecom operators into Digital Service Providers positioning them as essential enablers of the UK’s

Apple adoption of RCS (Rich Communications Services), will transform the way people and businesses communicate writes Robert Gerstmann,  co-founder, of messaging and voice services company Sinch. Apple’s adoption of RCS is undoubtedly a significant milestone for digital communication. With interactive and secure messaging, RCS enhances customer experience and trust. Brands will be able to engage

Advancements in A  and Machine Learning are bringing the future of intelligent, self-healing networks closer to reality writes Justin Day, CEO and founder of network connectivity supplier Cloud Gateway. Imagine a network that can identify problems on its own and fix them, without human intervention. The idea of a network that can generate insights and

Stop the Smartphone Swindle: One year of calling for a fairer deal for consumers Rob Orr, Chief Operations Officer, Virgin Media O2 One year ago, we launched the ‘Stop the Smartphone Swindle’ campaign to demand fairer mobile contracts for consumers. We exposed how millions of people across the country are paying for phones they already

Next year will see many more device-to-device satcoms services says Peter Kibutu,Advanced Technology Lead at 5G satellite consultancy TTP There will be further partnerships between terrestrial network providers, which own most of the desirable spectrum and have access to a large subscriber base, and non-terrestrial providers. These joint ventures will tackle rural and remote black

5G Stand Alone upgrades will result in a significant shift away from legacy 4G network architectures next year writes Jack Waland, Technical Programme Manager of The Scotland 5G Centre 2023 has been a pivotal year for investment in 5G networks, both public and private. The market has continued to expand globally, moving beyond mobile broadband

A pan-European IoT network that ensures seamless cross-border connectivity will soon be a reality writes Patrick Griffin, Chief Product Officer of EU Sigfox operator Heliot Europe

How has eSIM changed consumer behaviour? The long-term impact of eSIM on consumers is yet to be seen, but the emerging changes have already begun writes Hamish White, founder and CEO of eSIM pioneer Mobilise As the technology continues to evolve, we can expect the capabilities and definitions of mobile providers to change in line

Apple is expected to sell over 150 million units of its new iPhone 15 lineup within the first 12 months of release, according to research firm IDC.

It’s more important than ever that brands can develop new mobile apps quickly and cost-effectively writes Perry Krug , Head of Developer Experience at Couchbase 

Successfully bringing together Vodafone and Three customer records and packages will be key for ensuring that billing and services continue as normal for customers says Harry Dougall, CFO and founding partner at Sagacity The Vodafone-Three deal is the latest in a long line of telco Mergers and Acquisitions  including the high-profile Virgin-O2 merger which happened

Due to the incompatibility , anyone looking to USE 400Gbps will need to consider replacing their transceivers. One of the biggest hurdles for the UK’s step towards digital transformation is the upgrade of its digital infrastructure says Rob Pocock, Technical Director, of cyber security consultants Red Helix Last year, the UK government published its digital

Vodafone and Three’s deal will create the biggest single mobile network. Hamish White, CEO of telecoms provider Mobilise explains how the merger could affect the UK’s mobile market. While the merger seems to be beneficial, it’s far from approved yet. And it’s a process that could take as long as 18 months, with approval from

Vodafone and Three have agreed their marriage. But they still require regulatory approval and there is already precedent for the authorities rejecting such massive consolidation.

Samsung spent $2.24 billion on 6G research and development in 2021

BT Mobile, Virgin Mobile and O2 were the most complained-about mobile operators according to Ofcom’s latest report about telecoms and pay-TV providers A Virgin Media O2 spokesperson said:“Our number one priority is serving our customers. We’re investing in every area of our business to create an excellent customer experience, with complaints down across the board

Inflationary pressures will squeeze sales of mid-tier phones but sales of 5G flagship devices are expected to hold up

Top tier turnout for mobile industry’s biggest night out

UK could produce around 55,000 tonnes of e-waste garbage by 2030

Why a great in-store mobie experience is essential

Colin Abrey VP, Sales UK&I Channel and MEA of Nextivity explains why Wi-Fi only networks do not provide all the connectivity options needed to be compliant with the latest PSD2 regulations

As businesses move to seasonal selling, Nigel Waddell, Director of Operations at Radius Connect, explains how on hold marketing is a must have for businesses seeking to improve efficiency and maximise touch points