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Virgin Media O2 tops Ofcom customer complaints report for Q4 last year
Virgin Media O2 was the UK’s most complained-about mobile provider in the final quarter of 2024, says Ofcom.
Virgin Media O2 mobile revenue dips slightly but consumer margins improve.
Virgin Media O2’s total mobile revenue for Q1 fell by 1.1 per cent year-on-year to £1.35 billion.
Telford and Guildford next in line for Virgin Media O2 3G shut down.
Virgin Media O2’s 3G network will be switched off in Telford and Guildford in July, and in Torquay in August,
Virgin Media O2 sets up specialist team for difficult customer care issues as part of service overhaul
Virgin Media O2 has launched a dedicated UK-based customer service team to handle its complex support cases (file pic). This follows Ofcom’s investigation into the hijgh level of customer complainst about Virgin Media O2 customer care and which last month announced a plan to double its investment in customer service. The company increased the number
Virgin Media O2 to offer free 4G phones and discounted upgrades to Durham residents ahead of 3G switch-off
Virgin Media O2 is offering free 4G phones and discounted upgrades to people in the Durham area whose 3G devices will no longer receive service from April 2. To minimise disruption, the company is offering free 4G-ready devices to vulnerable customers and discounted upgrades to others in the area who still rely on 3G technology.
Householders are missing out on big bucks by discarding devices
People could be missing out on an average of £638 by failing to recycle old electronic devices, according to new research from Virgin Media O2. The findings, released ahead of Global Recycling Day on 18 March, estimage 92 million electronic devices— including smartphones, tablets, smartwatches, and gaming consoles—have been thrown out wtih household waste over
Virgin Media O2 to pump £700m into massive network upgrades
Virgin Media O2 plans to spend £700 million this year improving all aspects of its network. Around £2 million every day will be spent on improving reliability, speed, and coverage to meet increasing demand, with mobile traffic having more than doubled in the past five years. The investment is part of Virgin Media O2’s wider
Virgin Media O2 added 850k new mobile connections in ‘O4 but contract numbers dip
Virgin Media O2 has 23.2 million mobile connections across its contract and prepaid services, with 850,000 new connections added in 2024 across its O2, Giffgaff, and wholesale partners, including Sky Mobile and Tesco Mobile. The company’s contract base now stands at 15.8 million , with 16,000 net additions in Q4 , marking a return to
Virgin Media O2 to offer 100+ apprenticeship opportunities this year
Virgin Media O2 will offer more than 100 apprenticeship opportunities this year, with starting salaries of at least £22,500 and some roles paying up to £35,000. The schemes are open to applicants of all ages and are offered as permanent positions, providing job security once the fully funded training is complete. Roles will be available
Virgin Media 3G switch-off could trigger £10.3m e-waste gold rush
The phase-out of Virgin Media O2’s 3G network could generate electronic waste worth £13m, including £10.3m from just 146 kilograms of gold, according to new research from BusinessWaste.co.uk. The analysis highlights the environmental and economic implications of decommissioning legacy network technologies, with millions of devices rendered obsolete and valuable raw materials at stake. The report