BT Wins Class Action Over Alleged Overcharging of Landline Customers, Avoids £1.3 Billion Payout

BT has successfully defended itself in a class action lawsuit over alleged overcharging of landline customers, avoiding a potential payout of around £1.3 billion in compensation. The Competition Appeal Tribunal (CAT) ruled in BT’s favor after an eight-week trial of a class action brought by Justin Le Patourel, founder of CALL (Collective Action on Landlines).

BT fined £17.5m for 999 call-handling failures

Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of its emergency call handling service last summer after network disruption affected 14,000 emergency calls in June 2023 and lasted 10.5 hours  BT connects 999 and 112 calls in the UK and provides relay services for deaf and speech-impaired people.

BT hastens mass move away from ‘fragile’ PSTN

BT Group has started moving broadband-only connections off copper to digital landlines over full fibre broadband as part of its goal to switch all customers off the current PSTN by January 2027. BT Consumer has resumed non-voluntary migrations for customers who haven’t used their landline in 12 months and who aren’t classified as vulnerable or

Room with a ‘phew!” BT Tower to be turned into a hotel

If you’ve ever wanted to spend the night at the BT Tower – rejoice. The BT Tower is being sold for for £275m to MCR Hotels, who plan to turn it into a hotel. The BT Tower is now largely obsolete as a telecoms facility as the all-digital age beclons. Ntwork operations provided from the