Smaller providers outshine major networks in customer satisfaction, Ofcom Report Finds

Mobile and broadband customers are finding more to smile about with smaller providers, according to the latest report on Customer Service from Ofcom. The regulator’s annual review of telecoms service quality revealed that companies outside the big four mobile networks—EE, O2, Three, and Vodafone—are scoring impressively on customer satisfaction metrics. Tesco Mobile and giffgaff lead

Telefonica tipped to buy out Liberty Global’s share of Virgin Media O2

Telefónica may make a bid for Liberty Global’s stake in Virgin Media O2 (VMO2), according to reports by Bloomberg and Reuters. VMO2 was formed in 2021 through a £31 billion merger between Virgin Media and O2 UK. The 50:50 joint venture currently serves more than 45 million broadband and mobile customers across the country. Reports claim Telefónica is

Ericsson sells employee bonus shares to cover tax costs

Ericsson will sell a portion of company shares that were set aside as bonuses for employees in a long-term reward scheme. The move is aimed at covering taxes and social security costs linked to those bonuses. Ericsson’s shareholders gave the green light for the company to sell up to 60 per cent of the shares

MTR Group to provide Reboxed with quality used stock

London-based sustainable technology company Reboxed has partnered with Exertis subsidiary MTR Group to expand Reboxed’s access to high-quality pre-owned phones. The collaboration will boost Reboxed’s supply of top-quality refurbished devices, enabling the company to scale its recommerce platform. Reboxed is heavily into selling used Samsung devices and MTR is and accredited Samsung repairer. Reboxed is

Verizon axes DEI in response to FCC pressure about “invidious” discrimination

US Telecoms giant Verizon has scrapped all diversity, equity, and inclusion (DEI) initiatives along with the relevant DEI jobs. This is in response to regulatory scrutiny and evolving federal mandates, including pressure from Federal Communications Commission (FCC) Chairman Brendan Carr. The company is disbanding its DEI leadership structure, and eliminating all roles and teams dedicated