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EE records strong performance in latest Ofcom complaints tables

Paul Lipscombe
February 8, 2022

However TalkTalk ranked the worst for broadband and landline complaints

Ofcom’s latest telecoms and pay-TV complaints league tables has been released, with EE performing the best across various metrics.

The quarterly report which focused on complaints made to Ofcom between July and September found that complaints across the board were at all time low levels, according to the regulator.

EE topped the list for least amount of complaints for broadband, mobile and landline complaints per 100,000 customers.

The operator recorded just four broadband complaints per 100,000, followed by Sky (five) and BT (nine).

EE, along with Sky was joint best for landline complaints with just three per 100,000, ahead of Vodafone (four).

And the operator was joint best for mobile complaints with Tesco Mobile, with just one complaint per 100,000, with both retaining this top spot.

Poor performers

However TalkTalk performed badly in the latest report, with the telco scoring the most complaints for broadband, with 17 per 100,000, seven above the industry average of 10. It held this position with Shell Energy.

The firm was also ranked the worst for landline complaints, registering 11, again well above the industry average of six.

As for mobile, MVNO iD Mobile was the worst performing of the bunch with four complaints per 100,000.

With the industry average rated at two, Vodafone, Three and Virgin Mobile (all three), also scored below par.

“Complaints have fallen to a record low, and we expect providers to keep working to achieve the highest standards,” said Ofcom consumer protection director Fergal Farragher.

“If you’re unhappy with your provider, it’s worth shopping around. We’ve made it easier than ever to switch, and you could end up with better customer service as well saving money.”

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