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HA1 1BQ
EE records strong performance in latest Ofcom complaints tables
However TalkTalk ranked the worst for broadband and landline complaints
Vodafone struggles in latest Ofcom telecoms complaints report
However EE came top in two of the three categories for least complaints
BT hits back at class action claim worth £600m related to ‘overcharging’
Ofcom found in 2017 BT had overcharged millions of its landline customers
Ofcom best and worst: TalkTalk, Three and Virgin Media come bottom for customer service satisfaction
However Tesco Mobile achieved the best scores for the mobile measures
Over 1 in 10 UK business calls happen on a landline
Quantity is far higher than European neighbours
Ofcom report shows increasing satisfaction with mobile reception, fall in complaints
The report also examined performances of landline and broadband operators
Vodafone reacts to coming top of Ofcom’s complaints league table
It was the first time Vodafone were eligible for inclusion on broadband and landline
Brits waste nearly £480m on unused landlines each year
According to the study, a quarter of people don’t use a landline because they’re “fed up” of cold calls and scammers
BT bows to Ofcom pressure slashing landline bills
The regulatory body said it will take action “if BT fails to honour its agreement”
Ofcom proposing compensation measures for landline and broadband customers
Providers would have to make cash payments or add a credit to a bill for slow repairs, missed deadlines and appointments