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Mobile operators are facing scrutiny over network quality after Ofcom rclaimed train passengers experience poor mobile performance.
Virgin Media O2 has introduced a new training programme for contact centre staff in partnership with the Institute of Customer Service.
Ofcom’s rules on mid-contract broadband price rises have had a negative effect on consumer finances says comparison platform Broadband Genie
Operators face tighter regulatory scrutiny after the Government signalled a major push on transparency, investment and network performance.
Ofcom has told Keir Starmer and Rache Reeves it is pleased with the results of the VodafoneThree merger.
BT and Three are under investigation by Ofcom following summer outages that disrupted mobile and emergency services connections, Under licence rules. mobile operators must identify and reduce the risks of anything that compromises their network or service. They must also prevent adverse…
Monthly UK mobile data consumption has risen to more than 1.2 billion gigabytes, according to Ofcom’s latest Connected Nations report.
Ofcom has criticised O2 for imposing mid-contract price rises warning the move undermines new rules designed to protect consumers from unpredictable bill increases.
Ofcom has raised £39 million for the Treasury from its latest spectrum auction, designed to boost 5G capacity in the UK’s busiest areas.
Virgin Media O2, Three and iD Mobile were the most complained-about mobile providers in the UK during Q1, according to new figures published by Ofcom today.