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BT Group could face fines running into the billions after Ofcom launched an investigation into alleged failures to comply with statutory information requests.
BT has refunded or credited £18 million to customers following a breach of Ofcom’s consumer protection rules.
Mobile and broadband customers are finding more to smile about with smaller providers, according to the latest report on Customer Service from Ofcom. The regulator’s annual review of telecoms service quality revealed that companies outside the big four mobile networks—EE, O2, Three, and Vodafone—are scoring impressively on customer satisfaction metrics. Tesco Mobile and giffgaff lead
The network is aiming to make home phone, mobile, and broadband affordable for all
The operator also launched its text anti-spam filter last year which has blocked 200 million scam texts
However Virgin Media and Shell Energy among the most-complained about providers
However EE came top in two of the three categories for least complaints
All four MNOs won awards with O2 winner for the best network coverage last year
EE and Sky received the least complaints among broadband providers
A number of UK providers have agreed to commitments protecting customers