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BT refunds £18m to customers over contract rule breaches
BT has refunded or credited £18 million to customers following a breach of Ofcom’s consumer protection rules.
Smaller providers outshine major networks in customer satisfaction, Ofcom Report Finds
Mobile and broadband customers are finding more to smile about with smaller providers, according to the latest report on Customer Service from Ofcom. The regulator’s annual review of telecoms service quality revealed that companies outside the big four mobile networks—EE, O2, Three, and Vodafone—are scoring impressively on customer satisfaction metrics. Tesco Mobile and giffgaff lead
EE launches new Basics mobile social tariff
The network is aiming to make home phone, mobile, and broadband affordable for all
EE’s technology has blocked 11 million scam calls since July
The operator also launched its text anti-spam filter last year which has blocked 200 million scam texts
Sky records strong performance in Ofcom’s latest complaints report
However Virgin Media and Shell Energy among the most-complained about providers
Vodafone struggles in latest Ofcom telecoms complaints report
However EE came top in two of the three categories for least complaints
Uswitch Awards: Sky Mobile leads the way with three awards
All four MNOs won awards with O2 winner for the best network coverage last year
Vodafone tops Ofcom list for most number of complaints from customers
EE and Sky received the least complaints among broadband providers
Ofcom challenges providers to protect out-of-contract customers
A number of UK providers have agreed to commitments protecting customers
Plusnet tops broadband complaints charts for second quarter in a row
Despite a slight improvement on the previous quarter Plusnet still lead the way for complaints Plusnet has topped the Ofcom league tables for most complained fixed broadband in the UK for the first quarter of 2019. It is the second quarter in a row that Plusnet has occupied the top spot as it also led