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Telecoms providers have signed a Telecommunications Fraud Charter aimed at clamping down on scam calls and protecting victims of fraud.
Mobile and broadband customers are finding more to smile about with smaller providers, according to the latest report on Customer Service from Ofcom. The regulator’s annual review of telecoms service quality revealed that companies outside the big four mobile networks—EE, O2, Three, and Vodafone—are scoring impressively on customer satisfaction metrics. Tesco Mobile and giffgaff lead
TalkTalk Group says it expects some redundancies in corporate functions as it demerges its main operating businesses into three standalone companies. These will be the B2B Wholesale Platform, TalkTalk Consumer, and TalkTalk Business Direct. The new companies will become operationally separate on November 1, and legally separate from March 1, 2024. Each division will be
BT Mobile was the most complained-about mobile provider in the first three months of the year says Ofcom. Customers complained mainly about issues with changing providers and how their complaints had been handled. Sky Mobile, Tesco Mobile, and EE attracted the fewest number of complaints during Q1.
Horsham based TAL manage a range of broadband products for large and small brands
Talks of consolidation has been rife within the telecoms industry ever since Virgin Media and O2 merged in 2021. Now it seems that mobile networks Three and Vodafone want to strike a deal, as well as some in the broadband space. Analysts in the industry share their thoughts…
The news arrives three months after revelations that TalkTalk had been approached by many other rivals including Vodafone and Sky
However Virgin Media and Shell Energy among the most-complained about providers
The new broadband offering is available from March 8
However TalkTalk ranked the worst for broadband and landline complaints