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Ofcom investigating Three’s complaints procedure
Three raised issue with regulator, an update on the case expected to be delivered in Q2
Ofcom takes action to avoid mobile number shortage fears
Almost 400 million UK-issued numbers now inactive or dormant; new proposals may include recycling deactivated numbers and financial penalties
Vodafone becomes last network to meet 90pc 3G coverage target
Operator upgrades 129 sites after Ofcom announced at the end of last year it had only achieved 88.66 per cent coverage by its required target date of June 2013
O2 increases prices for existing customers by 2.7pc
Bill charges to be made from March 1, following Ofcom’s ruling that anyone entering into a new contract from January 23 can leave provider mid-contract if bills are increased
Ofcom protects against mid-contract price rises
The regulator said it had reached an important “milestone” today (January 23) by ensuring consumers and small businesses hit by mid-contract price rises can switch mobile provider without penalty
Ofcom approves superfast broadband on UK transport
Proposal passed to enable passengers planes, trains and boats to access broadband speeds of more than 10Mbps by the end of the year
2013: Year in Review
A ‘record’ 12 months of biggest-ever, fastest, thinnest, counterfeit, stolen and every other type of mobile phone
Orange and T-Mobile attract most customer complaints
The EE brands both generated higher than average numbers of complaints from customers, while O2 retained its position as the least complained about mobile provider
0800 numbers to become free from mobiles
Ofcom chief executive Ed Richards called the changes “the biggest for UK telephone customers in more than a decade”
Operators agree to cap stolen handset bills and end roaming charges
All except O2 have signed a deal with Ofcom and the government today that will see caps placed on stolen handset bills in spring 2014