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Three replaces O2 as least complained about network
O2 loses position after 13 consecutive quarters in Ofcom’s Q1 customer complaints report, while EE still tops the list
BT switches business tariffs to 4G – consumers next year
Developments follow telecom provider’s to switch its MVNO agreement from Vodafone to EE earlier this year
The fourth protocol: Does 4G live up to the hype?
4G mobile arrived with a fanfare but what practical use is it and does it warrant paying extra for? Saqib Shah investigates
Vodafone will not increase line rental mid-contract
Operator follows Three in committing to fixed price line rental for all customers during their contract term
Ofcom to hold ‘walk and drive’ 3G and 4G network tests
Regulator to use over-the-counter handsets, with tests assessing whether UK networks have achieved consistency
Cutting Room: Operators have to innovate to survive
With Three becoming the first network to make calls to 0800 numbers free, Paul Withers argues the networks must come up with additional services to stop revenues declining further
Orange and T-Mobile most complained about networks in Q4 2013
Regulator Ofcom received above average complaints about both providers, with Orange’s issues relating to billing and complaints handling
0800 numbers now free on Three
Operator aims to reduce the £600 million a year spent on calling 0800 numbers from a mobile phone
Ofcom investigating Three’s complaints procedure
Three raised issue with regulator, an update on the case expected to be delivered in Q2
Ofcom takes action to avoid mobile number shortage fears
Almost 400 million UK-issued numbers now inactive or dormant; new proposals may include recycling deactivated numbers and financial penalties