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Virgin Media O2, Three and iD Mobile were the most complained-about mobile providers in the UK during Q1, according to new figures published by Ofcom today.
An American lawyer is planning legal action against Ofcom, accusing the UK regulator of overstepping into American free speech rights under the new Online Safety Act.
BT has refunded or credited £18 million to customers following a breach of Ofcom’s consumer protection rules.
Telecoms customers will soon be able to escalate unresolved complaints sooner using Ofcom-approved Alternative Dispute Resolution (ADR) schemes.
Mobile and broadband customers are finding more to smile about with smaller providers, according to the latest report on Customer Service from Ofcom. The regulator’s annual review of telecoms service quality revealed that companies outside the big four mobile networks—EE, O2, Three, and Vodafone—are scoring impressively on customer satisfaction metrics. Tesco Mobile and giffgaff lead
Virgin Media O2 was the UK’s most complained-about mobile provider in the final quarter of 2024, says Ofcom.
A secret weapon used by cybercriminals to hijack calls, spoof telephne numbers, steal security codes, and even track people’s physical locations is being shut down by regulator Ofcom.
Regulator outlines three potential authorisation routes as Vodafone and AST SpaceMobile lead UK charge in satellite-to-smartphone connectivity Ofcom has launched a consultation on proposals to authorise the use of mobile spectrum bands for satellite Direct-to-Device (D2D) services — a move that could transform mobile connectivity in rural and remote areas of the UK. Says Ofcom:
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home under new Ofcom rules that have not yet come into force. Following Brexit, UK laws requiring operators to alert customers of roaming charges when they start roaming ceased to apply, although many operators have continued to
Three UK has revised its pricing structure to show annual price increases outlined in “pounds and pence” determined by tiers based on the data allowance of each contract. Each year mobile customers will see the following increases depending on their data allowance. 4GB or less: £1 more a month, 5GB-99GB: £1.25 more a month, 100GB