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Three and Tesco Mobile customers “happiest in UK”
Study by Network Research claims MVNO has highest NPS score (+27), while Vodafone came bottom with -2
MNTV Ep 6: Brightstar, customer complaints & BT/EE & Three/O2
This week on Mobile News TV, we take a look at the newsthat Brightstar is set to axe several jobs following a global restructure. We also discuss exclusive figures that show complaints about telecoms firms have reached a record high for the third consecutive year. Finally, it has been good news for BT after it’s
Customer complaints reach record levels
The number of complaints reached 24,512 last year
Operators not safeguarding customers from debt, claims Citizens Advice
The accusations made by the charity come from 26,000 cases of mobile debt from last year
Carphone exclusively stocking gold Sony Xperia M5
The handset was first unveiled by Sony in August last year
EE and Vodafone now stocking BlackBerry Priv
Manufacturer’s first Android smartphone is available on EE and Vodafone business plans
New BT CIO Watson to lead EE network integration
Watson will also replace Clive Selley as CEO Of BT’s technology, service and operations division as Selley steps up to top job at infrastructure arm Openreach
Three’s O2 deal set to be hit by tough EU merger conditions
Reports claim Brussels will rule on CK Hutchison’s £10.25 billion buyout of O2 this week, but the operator could face tough concessions to secure a deal
O2 tops Ofcom’s Quality of Customer Service report
A total of 1,600 people were asked how satisfied they were with the level of customer service they received from the networks
TalkTalk slam CMA’s BT/EE decision as rivals react to takeover
The CMA approved BT’s £12.5 billion buyout of BT, but rivals TalkTalk claim the decision has been made in isolation, which is “dangerous” for the industry