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Customer complaints reach record levels

The number of complaints reached 24,512 last year

  • Staff Reporter
  • 25 January 2016
  • News

Operators not safeguarding customers from debt, claims Citizens Advice

The accusations made by the charity come from 26,000 cases of mobile debt from last year

  • Staff Reporter
  • 22 January 2016
  • Manufacturers, News, Operators

Carphone exclusively stocking gold Sony Xperia M5

The handset was first unveiled by Sony in August last year

  • Staff Reporter
  • 22 January 2016
  • Manufacturers, News, Retailers

EE and Vodafone now stocking BlackBerry Priv

Manufacturer’s first Android smartphone is available on EE and Vodafone business plans

  • Staff Reporter
  • 19 January 2016
  • News, Unified Comms

New BT CIO Watson to lead EE network integration

Watson will also replace Clive Selley as CEO Of BT’s technology, service and operations division as Selley steps up to top job at infrastructure arm Openreach

  • Staff Reporter
  • 19 January 2016
  • News, Operators

Three’s O2 deal set to be hit by tough EU merger conditions

Reports claim Brussels will rule on CK Hutchison’s £10.25 billion buyout of O2 this week, but the operator could face tough concessions to secure a deal

  • Staff Reporter
  • 18 January 2016
  • News

O2 tops Ofcom’s Quality of Customer Service report

A total of 1,600 people were asked how satisfied they were with the level of customer service they received from the networks

  • Staff Reporter
  • 15 January 2016
  • News, Operators, Unified Comms

TalkTalk slam CMA’s BT/EE decision as rivals react to takeover

The CMA approved BT’s £12.5 billion buyout of BT, but rivals TalkTalk claim the decision has been made in isolation, which is “dangerous” for the industry

  • Staff Reporter
  • 15 January 2016
  • News, Operators

Analysts react to BT/EE merger approval

CMA has rubber-stamped BT’s £12.5 billion buyout of EE, making it the biggest mobile, fixed line and broadband provider in the UK when the deal is completed on January 29

  • Staff Reporter
  • 15 January 2016
  • News, Operators, Unified Comms

CMA clears BT’s £12.5 billion EE takeover

BT said it will aim to complete buyout by January 29, making it the biggest mobile, fixed line and broadband provider in the country

  • Staff Reporter
  • 15 January 2016
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