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Virgin Media O2 claims to have cut customer complaints by over 50 percent in the past year. The claim comes as the network has just launched a new AI too called Lumi AI, to provide real-time insights and suggestions for customer service operators during customer interactions. The tech analyses live conversations and outcomes of from
Almost half the UK population believes AI features on smartphones are overhyped, according to a new study commissioned by Uswitch.com, the comparison and switching service. The survey, conducted by research firm Opinium, quizzed 2,000 UK adults last month. The results reveal that consumers want AI tools to be practical, intuitive, and relatable. For brands to
This year’s WWDC is one of the most significant Apple events in recent years writes IDC vice president for data and analytics Francisco Jeronimo. With smartphone, tablet and PC sales slowing down due to high adoption rates and offering just incremental improvements from the previous version of devices, Apple needs to reignite consumers excitement to
As Apple this week announces its AI strategy, OPPO has confirmed it has partnered with Google, Mircosoft and MediaTek to equip all of its devices with AI and .sell them to 50 million users this year. OPPO says AI should not remain exclusive to just flagship phones and selected users but should instead be accessible
Advancements in A and Machine Learning are bringing the future of intelligent, self-healing networks closer to reality writes Justin Day, CEO and founder of network connectivity supplier Cloud Gateway. Imagine a network that can identify problems on its own and fix them, without human intervention. The idea of a network that can generate insights and
There are significant opportunities for channel partners to sell 5G and Unified Communications as a Service says BT Wholesale’s latest research study of employees, IT decision-makers, and resellers across various industries. The survey was of 250 UK respondents made up of employees, IT decision makers and resellers from accommodation, construction, IT/Comms, manufacturing, professional services, retail,
The partnership comes after BT recently announced it was investing almost £100 million over the next three years in its ‘Division X’ unit to accelerate the development of customer solutions
The tool produces a score that allows Likewize to decide whether to accept, reject or continue to investigate a claim
The trial is a collaborative development between South London and Maudsley NHS Foundation Trust, NHS Digital, Virgin Media O2 Business, Bruhati and Nokia and will test a number of use cases
Details were unveiled at its global headquarters in London to mark the opening of its ‘Aurora’ customer innovation showcase