Vodafone Business signs five-year deal with ServiceNow to supercharge enterprise customer care with AI

Vodafone Business has signed a five-year agreement with cloud-based A! specialist ServiceNow for a new AI-driven customer service platform for enterprise clients. ServiceNow clients include Fortune 500 companies such as Coca-Cola, Siemens. Vodafone Business will use the platform to introduce intelligent automation, accelerate issue resolution, and drive proactive service management across customer touchpoints. Machine learning and

Vodafone wins contract to overhaul SP Energy Networks in Scotland

Vodafone has landed a four-year contract with the networks division of ScottishPower to modernise and future-proof the critical communications infrastructure that underpins Scotland’s electricity grid. The telecoms giant will overhaul the operational communications used to manage SP Energy Networks’ infrastructure, which includes 19,500 substations, 23,000km of overhead lines, and 41,000km of underground cables—serving two million