Smaller providers outshine major networks in customer satisfaction, Ofcom Report Finds

Mobile and broadband customers are finding more to smile about with smaller providers, according to the latest report on Customer Service from Ofcom. The regulator’s annual review of telecoms service quality revealed that companies outside the big four mobile networks—EE, O2, Three, and Vodafone—are scoring impressively on customer satisfaction metrics. Tesco Mobile and giffgaff lead

Verizon axes DEI in response to FCC pressure about “invidious” discrimination

US Telecoms giant Verizon has scrapped all diversity, equity, and inclusion (DEI) initiatives along with the relevant DEI jobs. This is in response to regulatory scrutiny and evolving federal mandates, including pressure from Federal Communications Commission (FCC) Chairman Brendan Carr. The company is disbanding its DEI leadership structure, and eliminating all roles and teams dedicated