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O2 fined £150,000 by Ofcom for providing inaccurate and incomplete information

Megan Robinson
December 6, 2021

Ofcom regularly make statutory requests for information from companies to protect customers

O2 has been fined £150,000 by ofcom for not reporting complete and accurate information during an investigation into the company’s billing issues. 

Earlier this year Ofcom fined O2 £10.5m for overcharging thousands of its customers and the lack of information from O2 meant the investigation took longer than necessary. 

Evidence from requests for information is important for Ofcom to make decisions and if companies fail to respond by the deadline with accurate and complete information, then they face action. 

An Ofcom spokesperson said: “O2 has a history of contraventions in this area, and demonstrated a level of carelessness in responding to our information requests. 

“We take failings seriously and have decided to fine O2 £150,000 for this breach of its regulatory obligations. 

“The penalty includes a 25% reduction from the penalty we would otherwise have imposed, as a result of O2 accepting liability and entering into a settlement.”

Ofcom has told O2 to review its processes and systems for responding to information requests.

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