O2 reportedly identified billing issues in 2011

Complaints see quarterly rise due to increased call centre capacity

The launch was due to take part this month

Ofcom found in 2017 BT had overcharged millions of its landline customers 

The global coronavirus pandemic has meant more people are struggling to pay their broadband and mobile bills

While super fast broadband availability grows to 96 per cent in nationwide coverage

BT alleged to have broken rules in 2017/18

Decision on handset unlocking seen as progressive, but some say users will get too much freedom

The government overreached its authority in telling Ofcom to make GSM gateways illegal, says CoA

Finnegan, who took the reins at a challenging time, wants a better investment climate

The ruling upholds a previous judicial review challenge that also went against the Home Office

Vodafone also performed below the industry average across fixed line broadband and landline complaints

New rules to come in effect from December 2021

Vodafone, Three, BT Mobile and Virgin Mobile all recorded more complaints than the industry average

However Tesco Mobile achieved the best scores for the mobile measures 

Three currently holds the most amount of 5G spectrum acquired from previous auctions with 140Mhz

Ofcom estimates 40 per cent of broadband customers are currently out of contract

Marsden has began her new role with immediate effect 

The lockdown has seen a huge spike in broadband usage, reveals Ofcom

Oxley joined Ofcom in 2014 and was interim chief executive for a short spell last year

The challenge could delay the auction by up to a year-and-a-half 

Vodafone CEO welcomes move to take down ‘crackpot videos’

Older people are usually more likely to make these calls according to Ofcom

However Ofcom chairman Lord Burns has stepped down from role and will leave by the end of the year

EE and Sky received the least complaints among broadband providers

UK prices favourable to European countries, says regulator

Post Office have accepted the fine and liability for the rule breach

The regulator has teamed with the UK Regulators Network to compare the biggest companies

Ofcom hopes to drive better competition across the country, especially in rural areas

So far only O2, Three, Sky and Virgin choose to sell unlocked handsets 

First probe started in July over overcharging customers

At least 118 customers affected between April 2018 and January 2019

Second high-profile departure from regulator after CEO Sharon White

Jonathan Oxley is currently competition director at telecoms regulator

Ofcom will publish its final proposals on the the auction early next year

Regulator’s research finds Liverpool is the chattiest Android-using city

Initiative hopes to stop consumers losing up to £1 per minute

A number of UK providers have agreed to commitments protecting customers 

The network’s outage left some being unable to contact emergency services BT are under investigation after a power outage from earlier this year. The UK’s communication regulator Ofcom is investigating whether BT complied with its obligations under section 105A(4) of the Communications Act 2003. This section of the act requires a network provider to “take

Indoor 4G coverage for the four operators remains at 77 per cent

All major operators except Three to offer discounts to customers

Ofcom’s new switching rule will come into force on Monday (July 1)

All three members join on three-year contracts Ofcom has confirmed the appointment of three new members to its Advisory Committee for England. The regulator has appointed Paula Carter as Chair of the Committee, with Aaqil Ahmed and Matthew Littleford also added to the committee. All three begin their roles with immediate effect, with Carter providing

The Ofcom board has confirmed a search for White’s successor is under way

The providers will assume the roles from March 2020

Virgin Media, TalkTalk and CityFibre are among the firms to benefit

However the proposal is dependent on telecoms regulator Ofcom removing coverage obligations

Vodafone will invest the money in its future infrastructure

Full fibre internet connections yields 300Mbps ultrafast download speeds

The report also examined performances of landline and broadband operators

The new scheme could see customers benefit from £142m in payments, says Ofcom

Hitting the 95 per cent coverage target could boost UK GDP by £75 billion

Regulator’s CTO has called for ‘innovative solutions’ to reach target A senior Ofcom officer has said its current spectrum auction will not be sufficient on its own for the UK to reach 95 per cent geographical mobile coverage. Speaking to the Scottish Parliament’s Rural Economy and Connectivity Committee, the telecoms regulator’s CTO Mansoor Hanif told

The rule comes into place today after a 12-month grace period

It was the first time Vodafone were eligible for inclusion on broadband and landline 

Next round of spectrum auctions will be split between the bandwidth that is available and coverage obligations to achieve

Dealer couldn’t guarantee the emergency services could be contacted

Oxley has been at Ofcom since 2014 and will do new role alongside his current position 

Phone and broadband provider Cloud M will have to pay a customer £1,000 in compensation 

Regulator has defended its decision after Virgin Media CEO Tom Mockridge described the fines as “unreasonable”

Virgin Media feel the fine is unjustified and will appeal Ofcom’s ruling 

Regulators will appear in the House of Lords to give evidence for how internet could be governed better

According to the study, a quarter of people don’t use a landline because they’re “fed up” of cold calls and scammers 

Virgin Media had the most satisfied customers

Ofcom reveal new guidelines to help improve broadband in Britain and come in next month

The regulator has opened the bidding for the 2.3GHz and 3.4GHz  bands, the latter earmarked for the initial rollout of 5G.

The auction is expected to take several weeks with two smaller players competing alongside all four MNOs

Airspan Spectrum Holdings and Connexin will join the four major UK operators in the auctions room

As government reaches target for 95 per cent connectivity, there are still questions to answer

The average UK home consumes 190GB of data per month

Ofcom issued the fine after analysing 250 sales call recordings in a year long investigation

The regulatory body said it will take action “if BT fails to honour its agreement”

The challenge looks to be prompted by Three’s own legal action to impose a bigger cap on immediately usable spectrum

The UK sits 31st in the world broadband speed rankings with Sweden, Taiwan, Denmark and Netherlands hitting nearly double the speeds of Britain.

The latest auction will cap the maximum amount of spectrum any one operator can hold at 37 per cent

The operator had received an average of 17 complaints per 100,000 customers between January and March this year

Customers will be able to drop a mobile provider by simply sending a text message

Finalised rules will take effect on April 1, 2018

Tesco Mobile customers had the highest levels of satisfaction compared to the mobile sector as a whole (96 per cent)

The proposed rules will have prices slashed every year until 2020/21

Providers would have to make cash payments or add a credit to a bill for slow repairs, missed deadlines and appointments

Telecoms provider continued charging for landline and broadband services, totalling more than £500,000

UK CEO discusses how it can overcome barriers in the operator segment and what the future holds

More than 32,000 were incorrectly billed when phoning its customer services number while roaming within the EU, totalling £245,700

The regulator assessed all four operators for 4G speeds in seven major cities

  This is according to the regulator’s most recent Connected Nations report published today (December 16)

Ofcom claims the proposals would boost competition and speed the rollout of fibre broadband across the UK

The decision has been driven by concerns the broadband giant has not addressed ‘competition concerns’

Dyson criticised the regulator for its decision not to cap the amount of spectrum operators can hold at 30 per cent

The fines are the result of two separate investigations launched by Ofcom in June last year

The regulatory body is investigating accusations surrounding contract renewal and cancellation rights

Three, TalkTalk, CityFibre, Relish and Federation of Communication Services call regulator’s CEO to correct what it claims is an imbalance of the mobile airwaves

Virgin Media, TalkTalk and KCOM have also signed up to the new code

Figures from Ofcom show mobile subscriptions grew by 1.6m to 91.5m, with almost half using 4G

Regulator also revealed plans to tackle switching in fixed line and broadband markets

TalkTalk CEO Harding says full separation would be more effective, while Three slams regulator’s “failure to stand up to BT”

Regulator found reasonable grounds to believe Vodafone had breached rules following investigation into customer complaints handling

The regulator tested mobile broadband speeds in London across five days throughout March

Vodafone UK, TalkTalk, Sky, FCS and INCA set out 10 point reform plan in letter to Ofcom chief Sharon White