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Mystery Shopper: Covent Garden
Mystery Shopper is fed up of devices that break easily and wants a smartphone that is a bit more durable. Can our retailers finds a good device that won’t break every time it is dropped
Device Review - Paul Withers
January 19, 2015
Mystery Caller: Windows Phone
Windows Phone is growing in market share so Mystery Caller wants to see what is available – but he won’t pay more than £20 per month. What can the CSAs offer?
Device Review - Mobile News
December 17, 2014
Mystery Shopper: Sutton
It’s Black Friday and Mystery Shopper is looking to take advantage of the sales to buy a Christmas present for a loved one. What prepay phone can he get for under £100?
Device Review - Mobile News
December 16, 2014
Sony Xperia Z3 and Z3 Compact
Sony is releasing its second flagship handset in the space of six months, and it’s brought its little brother along with it – and what a difference half a year of tweaking has made
Device Review - Mobile News
December 16, 2014
Mystery Caller: Tablet for a child
With Christmas on the horizon, Mystery Caller wants to buy a tablet suitable for a young relative as a Christmas present. What can our CSAs offer him?
Device Review - Mobile News
December 5, 2014
Mystery Caller: Phablets
Apple has launched the 5.5-inch iPhone 6 Plus. Samsung now has the Galaxy Note 4 with a 5.7 inch screen. Phablets are all the rage. So Mystery Caller wants one. What can the CSAs offer?
Device Review - Mobile News
November 21, 2014
Mystery Shopper: Durham
This week Mystery Shopper visits Durham, the land of the Prince Bishops, to look for a princely phablet. So, what is the largest device our favourite retailers can offer and can they sell it for a reasonable price?
Device Review - Mobile News
November 18, 2014
Amazon Fire Phone
It may not set the world on fire (ho ho), but Amazon’s debut smartphone has some slick 3D tricks up its display. Amazon Store addicts will be enthralled. The rest of us will probably go ‘meh’
Device Review - Mobile News
November 17, 2014
Mystery Caller: Sony Xperia Z3
Sony released its new Xperia Z3 last month and Mystery Caller wants one but at a cheap price. Can the sales staff sell him one or offer a good alternative instead?
Device Review - Mobile News
November 5, 2014
Mystery Shopper: Basildon
Sony released its new flagship Z3 and Z3 Compact last month and Mystery Shopper wants one. Can the sales staff find a deal or convince him to take an alternative device or brand instead?
Device Review - Mobile News
November 4, 2014
BlackBerry Passport
BlackBerry hopes its latest device can help it to soar again, but will the Passport’s odd design ground this flight of fancy before it’s even taken off?
Device Review - Mobile News
November 4, 2014
Samsung Galaxy K Zoom
Here’s another hybrid phone-camera from Samsung, but is it answering a question nobody has asked? And is it ‘slim and chic’ as the manufacturer claims?
Device Review - Mobile News
October 24, 2014
Mystery Caller: Apple iPhone 6
A new iPhone is on the market and millions have rushed out to buy the device. Mystery Caller is one of those millions – but what can our CSAs offer him?
Device Review - Mobile News
October 20, 2014
Mystery Shopper: Brighton
It’s iPhone 6 release day and Mystery Shopper wants to find out which retailers have the new handset available. The iPhone 6 or the 6 Plus, it doesn’t matter, but who has the best deal?
Device Review - Mobile News
October 20, 2014
Sony Xperia T3
There’s plenty of scope to offer something new in a mid-ranged phablet. The price is certainly right here, but can Sony’s latest effort deliver?
Device Review - Mobile News
September 22, 2014
Mystery Caller: Deals for uni students
This month, thousands of students will be starting university for the first time. Some will need new phones. Mystery Caller is on the case to find out what the advisers are offering, what discounts are available and what advice they’re giving
Device Review - Mobile News
September 11, 2014
Mystery Shopper: Middlesbrough
Mystery Shopper needs to buy a phone for a student and wants a decent smartphone with lots of data but on a tight budget of £30 per month. Can our retailers give any student discounts to seal a deal?
Device Review - Mobile News
September 9, 2014
Samsung Galaxy Tab S
Put simply, it’s the best Android tablet on the market. But there’s one big drawback – its problematic battery life. If you’re a heavy user, you may be better off buying something bigger
Device Review - Paul Withers
September 8, 2014
Mystery Caller: Top cameraphone for under £30
Mystery Caller needs a phone with a top of the range camera but only wants to pay around £30 per month. Can our sales find me a great snapper but stick within my pricepoint? Can they explain why the camera is great?
Device Review - Mobile News
September 8, 2014
Mystery Shopper: Watford
Amateur photographer Mystery Shopper wants a smartphone with a top of the range camera. Can our retailers find him the right cameraphone or will they resort to just measuring megapixels?
Device Review - Paul Withers
August 27, 2014
Lenovo ThinkPad 8
Lack of demand has led Lenovo to withdraw a range of Windows and Android smaller-screened slates in North America as consumers prefer larger screens. So does the ThinkPad 8 stand much of a chance?
Device Review - Mobile News
August 26, 2014
Mystery Shopper: Wembley
Mystery shopper keeps on seeing adverts for 4G and wants to know exactly what it is. The retailers are pushing it hard – but what do they really know about the superfast connection, and can they convince him to take a 4G phone?
Device Review - Mobile News
August 12, 2014
Nokia Lumia 930
It’s the smartphone the Windows Phone range has been crying out for bringing the Lumia brand closer to the competition
Device Review - Mobile News
August 11, 2014
Mystery Caller: Prepay handset for the elderly
This issue Mystery Caller is shopping on someone else’s behalf. Grandma needs a new phone so I’m looking for a cheap and easy one for her to use. The only problem is she doesn’t want to be tied in to a lengthy contract, so it’s prepaid handsets only
Device Review - Paul Withers
August 11, 2014
Mystery Shopper: Streatham
Mystery shopper wants a phone that is perfect for his grandmother, an older member of the community, but does not want to be tied in to a lengthy contract. Can our retailers find him something that’s cheap and easy to use?
Device Review - Mobile News
August 11, 2014
HTC One Mini 2
The HTC One (M8) knocked our socks off a few months ago, so can this compact version impress as much as its big brother did?
Device Review - Mobile News
July 29, 2014
Mystery Caller: Smartphone and tablet deal
Mystery Caller has decided to go all ‘multi-screen’ and is looking for a new smartphone and a tablet to fulfil his data needs. Can the operators offer a package too good to turn down?
Device Review - Mobile News
July 28, 2014
Mystery Shopper: Cambridge
Mystery Shopper wants a new tablet but doesn’t want to pay the full cost upfront. He thinks that he can get one cheaper if he takes a handset with it. Can our retailers come up with the right combination to hit the mark?
Device Review - Mobile News
July 28, 2014
LG G3
Just when we thought all of the year’s best Android phones had been unveiled, the LG G3 goes into battle with the HTC, Samsung and Sony flagships. The choice gets ever harder…
Device Review - Mobile News
July 28, 2014
Mystery Shopper: Angel Islington
Mystery Shopper is getting a Samsung Galaxy S5 but is worried about online security and sensitive work files on the Android OS. Can the retailers put a worried mind at ease and offer the right security package?
Device Review - Mobile News
July 1, 2014
Huawei Ascend P7
This device from the manufacturer of five per cent of smartphones sold worldwide, is very impressive. But it won’t have you rushing to trade in your Samsung Galaxy S5
Device Review - Mobile News
June 30, 2014
Mystery Caller: Replacing an iPhone 4
A feature phone has been in the hands of Mystery Caller since last year after he lost his iPhone 4. Can the networks suggest the right smartphone for him and bring him back to the future?
Device Review - Paul Withers
June 30, 2014
Mystery Shopper: Chelsea
Mystery Shopper wants a smartphone but has no idea which one. He has a £30 budget – but can our retailers convince him to take a more expensive device, and are retail outlets still driven by sales?
Device Review - Mobile News
June 20, 2014
Sony Xperia Z2
The Z2 marks the third iteration of Sony’s flagship Z range, but does it offer enough to make anyone who bought the original Xperia Z and Z1 envious?
Device Review - Mobile News
June 18, 2014
Mystery Caller: Roaming in Brazil
With the World Cup in Brazil, Mystery Caller is off to see if England can end 48 years of hurt and bring the trophy home. However, he’s worried about the cost of using his mobile there. Can the networks advise?
Device Review - Mobile News
June 18, 2014
Mystery Shopper: Wimbledon
Mystery Shopper is in the home of tennis to find a roaming bundle for a big trip to the World Cup. Can our retailers serve up the cheapest way to keep in touch during the month-long trip to Brazil?
Device Review - Mobile News
June 16, 2014
Samsung Gear 2
With few improvements on the original Galaxy Gear, this smartwatch could have been slicker
Device Review - Mobile News
June 3, 2014
Mystery Caller: Samsung Galaxy S5 with roaming
Keen to stick with Samsung, Mystery Caller wants to upgrade his Galaxy S3 to an S5. The stumbling block is he’s travelling to the US and requires a data bundle. Could the networks cope?
Device Review - Mobile News
May 22, 2014
Mystery Shopper: Hammersmith
International jetsetter Mystery Shopper wants the new Samsung Galaxy S5 with roaming minutes. Can our retailers find the correct deal for our price-conscious traveller?
Device Review - Mobile News
May 20, 2014
Sony Xperia Z2 Tablet
While many people drool over the iPad’s sleek looks, Sony’s latest tablet arguably sets the design bar even higher. It’s not simply skin deep either – the Z2 also packs a punch
Device Review - Mobile News
May 19, 2014
Samsung Galaxy S5
A new Galaxy S smartphone is always a big event. Does the S5 measure up to its predecessors?
Device Review - Mobile News
May 19, 2014
Mystery Shopper: Croydon
Mystery Shopper is getting bored with his iOS and Android devices and fancies a change but is not too sure about Windows Phone. Can the retailers help with our Window shopping and find a deal to match?
Device Review - Mobile News
May 15, 2014
Samsung Galaxy Note Pro 12.2
Samsung€™s latest tablet is certainly the biggest we€™ve ever seen, but is it the best?
Device Review - Mobile News
May 15, 2014
Mystery Caller: HTC One (M8)
HTC€™s latest offering, the One (M8), has understandably caught Mystery Caller€™s eye. However, she€™s a bargain hunter and wants to know if it is worth paying more for an improved One
Device Review - Paul Withers
May 15, 2014
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