Mystery Shopper wants a smartphone designed for consuming media – movies, music, games etc. It’ll need a good screen and audio. What can our retailers come up with?

The manufacturer just got a more serious about competing against the iPhone and other top-tier devices

The Surface 3 is an attempt to turn the Surface Pro line-up into a more manageable device

Mystery Caller is fed up with charging his phone every night and wants a device with at least a two-day battery life. Can the sales staff set realistic expectations and find the right device?

Mystery Shopper wants to buy a tablet with a data connection as a present for a young relative. Can our retailers find him a good deal and explain what parental controls are available?

It’s a new entrant into the market and very little is known about it, but the start-up’s smartphone still fares well against more established competitors

With each new generation of handset comes a new flagship, this time the One M9 from HTC and the Samsung Galaxy S6 and S6 edge. Can the sales staff explain the differences between the new devices?

Each year Mobile World Congress brings a new range flagship from the big manufacturers. Mystery Shopper wants to know what the latest devices from HTC and Samsung have to offer.

It has a cool Edge with plenty of innovations including a camera relocated on to the spine and away from the clutter. Could this be a device the company’s boffins have thrown at the wall that will stick?

Mystery Caller is hitting the General Election campaign trail and needs a phone to share documents and updates on social media. Can our networks tick the right box?

Android and iOS devices both include a range of features for people with visual impairments. Mystery Caller wants to know what these are. Can the CSAs tell him?

Mystery Shopper wants to know what features are available on modern smartphones for those with sight problems. What do the sales staff know about accessibility and can they demonstrate it?

The Samsung Galaxy Note 4 has been hailed as the phablet with the class-leading screen and display with the best implementation of a stylus. Our resident geeks on What Mobile put the claims to the test

Mystery Caller is a bit clumsy and has dropped his phone, smashing the screen. This is the third time this year he’s broken phone and he wants something more robust

It’s Black Friday and Mystery Shopper is looking to take advantage of the sales to buy a Christmas present for a loved one. What prepay phone can he get for under £100?

Sony is releasing its second flagship handset in the space of six months, and it’s brought its little brother along with it – and what a difference half a year of tweaking has made

This week Mystery Shopper visits Durham, the land of the Prince Bishops, to look for a princely phablet. So, what is the largest device our favourite retailers can offer and can they sell it for a reasonable price?

It may not set the world on fire (ho ho), but Amazon’s debut smartphone has some slick 3D tricks up its display. Amazon Store addicts will be enthralled. The rest of us will probably go ‘meh’

BlackBerry hopes its latest device can help it to soar again, but will the Passport’s odd design ground this flight of fancy before it’s even taken off?

Here’s another hybrid phone-camera from Samsung, but is it answering a question nobody has asked? And is it ‘slim and chic’ as the manufacturer claims?

There’s plenty of scope to offer something new in a mid-ranged phablet. The price is certainly right here, but can Sony’s latest effort deliver?

This month, thousands of students will be starting university for the first time. Some will need new phones. Mystery Caller is on the case to find out what the advisers are offering, what discounts are available and what advice they’re giving

Mystery Caller needs a phone with a top of the range camera but only wants to pay around £30 per month. Can our sales find me a great snapper but stick within my pricepoint? Can they explain why the camera is great?

Amateur photographer Mystery Shopper wants a smartphone with a top of the range camera. Can our retailers find him the right cameraphone or will they resort to just measuring megapixels?