Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
Over 100,000 monthly HD Voice calls made on Three
Operator says service that takes calling to “the next level” has been well received by customers
Allera to exit Three
Marc Allera will leave operator at the end of the year and will be replaced by current sales director Amanda Lambert and new recruit from Three Austria, Tom Malleschitz
Mystery Caller: Apple iPad SIM cards
The tablet revolution is here and Mystery Caller has decided to get involved. He just bought an iPad from the Apple Store and is after a SIM for it. With mobile internet a big seller for the operators, he rings them to find out what he can get
Operators failing to defeat box-breakers
Box-breaking alive and well as staff defy head office rules on bulk buying
Three UK CEO Kevin Russell quits
Kevin Russell to return to Australia after four-and-a-half years in the job, with COO Dyson taking up the position on July 1
Tesco Mobile tops J.D. Power customer satisfaction survey
Retailer ranks highest in satisfaction among both contract and prepay customers in latest survey by J.D Power and Associates
Ofcom ranks mobile internet providers
Research shows O2, Vodafone and Three are better than Everything Everywhere for mobile broadband services
Mystery Caller: Insuring an iPhone 4
Mystery Caller has bought an iPhone 4 from the Apple store. But given its high price, insuring it is a must. His fi rst call for an insurance plan is to the operators. What could they offer and how clued-up were the CSAs on the topic?
INQ bounces back with the Cloud Touch
After a barren 2010, INQ Mobile’s new mid-range smartphone is good enough to make its presence felt
Mystery Caller: Obtaining PAC codes
Mystery Caller investigates how easy it is to get hold of a PAC code and which CSAs would pull out the stops to keep them on their network