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The EE brands both generated higher than average numbers of complaints from customers, while O2 retained its position as the least complained about mobile provider
The iPad Air and iPad Mini with Retina have arrived and Mystery Caller has decided she wants one. Can the networks help her decide between the devices and suggest a good value plan?
Operator begins upgrading customers with a 4G device in London, Birmingham, Manchester and Reading, with a further 42 locations to be added next year
Customers now use their standard monthly allowances in 11 countries to communicate with others in the UK
Tablets are expected to be the most in-demand presents this Christmas. Mystery Shopper is well aware of the buzz, and has had his eye on the new iPad range for a few weeks too. Can the retailers come up with the goods?
All except O2 have signed a deal with Ofcom and the government today that will see caps placed on stolen handset bills in spring 2014
Mystery Caller’s mother has cancelled her contract after finding she didn’t have enough bundled minutes. As she requires voice rather than data will the networks find a good-value solution?
Mystery Shopper needs a new phone and a new tablet. Killing two birds with one stone with a phablet would be a perfect scenario for him, but can the retailers offer him the big screen experience he is looking for?
The operator is partnering with Northern Irish organisation ‘Supporting Communities’ to provide rural households and businesses with MiFi devices and 7.3 million MB of free data
Regulator to meet with operators to discuss an increase in customer complains on social networking websites