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Ofcom investigating Three’s complaints procedure
Three raised issue with regulator, an update on the case expected to be delivered in Q2
Samsung unwraps the Galaxy S5 smartphone
Manufacturer unveils the device in front of thousands of people at its Unpacked 5 event in Barcelona, with most major UK retailers and operators confirming they will sell it
EE appoints NSN to boost 4G coverage to 95 percent
4G battle continues as EE seeks to boost coverage to 95 percent of population
Ofcom takes action to avoid mobile number shortage fears
Almost 400 million UK-issued numbers now inactive or dormant; new proposals may include recycling deactivated numbers and financial penalties
EE accuses Three of devaluing 4G by offering it for free
CEO Olaf Swantee says it will lead to uncertainty among customers over the value it can offer, reiterating that EE won’t be drawn into a price war
O2 expands 4G rollout by adding Brighton and St Albans
Network now available across 15 cities and over 160 surrounding towns, covering almost a third of the indoor population
Mystery Caller: Exiting contracts without penalty
On January 23, new rules came into force allowing customers to exit mobile phone contracts without penalty if prices rose unexpectedly. Have the networks made sure their CSAs know about them?
Mystery Shopper: Brentwood
Music loving Mystery Shopper has some wireless headphones that can connect to a mobile via near-field communication (NFC). Can the retailers tell him more about the technology and offer an appropriate handset?
Three teams up with Virgin Media Business to 4G-proof network
The five year deal will see Virgin Media Business provide fibre optic connectivity – which offers 120 mbps – to Three’s network
Mystery Caller: January sales
Mystery Caller needs a new phone and is hoping to score a last-minute bargain in the January sales. With a wealth of deals to be found online, will the CSAs find one that hits the spot?