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Mystery Shopper wants to buy the HTC One (M8). Can our retailers offer a comprehensive demo of the latest device and convince him to go for the latest model?
Product to be available in operator’s 345 stores and online, with portfolio now stocked in more than 3,000 outlets across the UK
A sample of 2,000 visitors to a SIM-only comparison website has shown Vodafone customers stay for an average of six years and 11 months
Clumsy Mystery Shopper is on the hunt for an insurance deal for his prepay handset which can be used on any network. Which retailer can provide excellent customer service and spot the opportunity to up-sell?
Regulator to use over-the-counter handsets, with tests assessing whether UK networks have achieved consistency
Mystery Caller’s elderly father needs a phone that is affordable and easy to use. Will the networks be able to recommend a suitable ‘first mobile’ without resorting to favourites Samsung and Apple?
Chief executive rules out a rumoured bid that would have left the UK with just three major operators
EE offering return flights to 12 European cities, while Phones 4u is giving away a free Galaxy Tab 3 with the first 1,000 pre-orders
CEO Dave Dyson appears in videos sent via text to Three customers who have a 4G device, as and when the service launches in their area
With Three becoming the first network to make calls to 0800 numbers free, Paul Withers argues the networks must come up with additional services to stop revenues declining further