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CEO Olaf Swantee says it will lead to uncertainty among customers over the value it can offer, reiterating that EE won’t be drawn into a price war
Network now available across 15 cities and over 160 surrounding towns, covering almost a third of the indoor population
On January 23, new rules came into force allowing customers to exit mobile phone contracts without penalty if prices rose unexpectedly. Have the networks made sure their CSAs know about them?
Music loving Mystery Shopper has some wireless headphones that can connect to a mobile via near-field communication (NFC). Can the retailers tell him more about the technology and offer an appropriate handset?
The five year deal will see Virgin Media Business provide fibre optic connectivity – which offers 120 mbps – to Three’s network
Mystery Caller needs a new phone and is hoping to score a last-minute bargain in the January sales. With a wealth of deals to be found online, will the CSAs find one that hits the spot?
Operator upgrades 129 sites after Ofcom announced at the end of last year it had only achieved 88.66 per cent coverage by its required target date of June 2013
uSwitch.com mobile expert Rob Kerr said the move could “force” mobile operators to make their 4G offerings more affordable
Mystery Shopper loves a bargain, so it is no surprise that he is after a new high-end smartphone in the sales. Can the high street retailers offer the kind of deal that will tempt him to part with his hard-earned cash?
Mystery Caller has received a shiny new phone for Christmas and is now on the hunt for a SIM-only deal and advice on how to use the handset. How will the networks handle her request?