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Birmingham and Manchester came second and third respectively in study examining customer experience across the four major UK networks. The latest RootMetrics study into overall mobile performance across the four major UK networks has crowned Liverpool the best city in the UK for reliability, internet and speed. The firm took ‘RootScores’ from the first half
Recycling firm will provide white label support for Three’s new in-store and over-the-phone trade-in programme
Options to be discussed include “gaining provider-led switching” or simplifying procedure for getting PAC code
Operator bags awards for Overall Performance, Network Reliability, Network Speed, Mobile Internet, Calls and Texts
Vodafone currently cheapest but is set to almost double charges to non-geographic numbers on August 10
EE and Talk Mobile also above industry average while Tesco Mobile was least complained about network for fourth consecutive quarter
Tool allows users to communicate with Three’s customer service team using British Sign Language
Network has been ranked as top overall in the capital for the fifth successive test since April 2013
Doubts have been raised about mast agreement in face of Three’s acquisition of O2 but EE CEO Olaf Swantee praised partnership
Proposed deals such as Hutchison’s £10.25bn takeover of O2 could lead to more expensive bills for end user, said Margrethe Vestager