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Ofcom challenges providers to protect out-of-contract customers
A number of UK providers have agreed to commitments protecting customers
Plusnet tops broadband complaints charts for second quarter in a row
Despite a slight improvement on the previous quarter Plusnet still lead the way for complaints Plusnet has topped the Ofcom league tables for most complained fixed broadband in the UK for the first quarter of 2019. It is the second quarter in a row that Plusnet has occupied the top spot as it also led
TalkTalk hacker jailed for four years
Kelley engaged in a number of hacking activities and also blackmailed individuals
Ofcom: Broadband and landline customers will see automatic compensation
The new scheme could see customers benefit from £142m in payments, says Ofcom
TalkTalk to relocate London HQ to Salford
The Salford office replaces previous offices in the North West of England in Warrington and Irlam
Virgin Media Broadband voted most problematic according to Which?
Virgin Media customers are most likely to experience a problem with their broadband over the last 12 months with issues affecting seven out of 10, according to a Which? survey. The survey was held with 7,035 customers from June to July this year. It found the most common problems were price increases, slow speeds, connections
Daisy and TalkTalk bin £175m deal
The deal was announced only last week and followed Daisy CEO Neil Muller’s departure from the company
TalkTalk agrees £175m sale of B2B business to Daisy Group
Daisy will take control of 80,000 clients from TalkTalk from July 2018
Vodafone customers are least happiest when it comes to customer service
Tesco and giffgaff customers most likely to recommend providers to friends while Vodafone and Virgin Media rank worst out of networks Customers are more likely to recommend Tesco Mobile and giffgaff to a friend, however people are less likely to recommend friends to join Vodafone or Virgin Mobile. Vodafone and Virgin Media performed particularly badly
TalkTalk broadband worst in customer service for second year running in Ofcom report
Virgin Media had the most satisfied customers