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Businesses need to being adopting a proactive approach to customer service to better support and retain valuable customers, says Ben Booth, CEO of MaxContact
The new guidance aims to support innovation, investment and growth, by content providers, broadband and mobile companies
Shell Energy, BT Mobile and Virgin Mobile among the most complained about broadband and mobile providers
Virgin Media O2’s extended services to help struggling families doesn’t eat into mobile data allowances
Talks of consolidation has been rife within the telecoms industry ever since Virgin Media and O2 merged in 2021. Now it seems that mobile networks Three and Vodafone want to strike a deal, as well as some in the broadband space. Analysts in the industry share their thoughts…
Only half of telcos surveyed offer special tariffs for those who apply
Millions losing out telecoms discounts.
Ofcom can make recommendations to the government to change regulations and involve the Competition and Markets Authority (CMA) if the market isn’t working well
The regulations will be laid out alongside a draft code of practice providing guidance on how providers can comply with them
The cost of living crisis has meant many households have had to cut down on other essentials to pay for telecom services