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Vodafone and Three have agreed their marriage. But they still require regulatory approval and there is already precedent for the authorities rejecting such massive consolidation.
In a blow to alternative network providers, Ofcom has allowed Openreach to sell its Equinox 2 full-fibre services at lower prices to retail providers.
Three has the best customer service average response times of just 47 seconds according to Ofcom’s latest annual customer service report
But the good news is the effect of turning off 2G and 3G will have a negligible effect on consumers
Telcos are no longer required to provide fax support to customer lines
Sylwia Kechiche, Principal Analyst at Ookla, discusses the topic of consolidation and how it may impact consumers if network convergence is carried out incorrectly
Businesses need to being adopting a proactive approach to customer service to better support and retain valuable customers, says Ben Booth, CEO of MaxContact
The new guidance aims to support innovation, investment and growth, by content providers, broadband and mobile companies
Shell Energy, BT Mobile and Virgin Mobile among the most complained about broadband and mobile providers
Virgin Media O2’s extended services to help struggling families doesn’t eat into mobile data allowances