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Ofcom will introduce new measures to switch providers
CEO Sharon White announces new measures to “protect and empower” customers and calls on providers to improve customer services
Dealers accuse networks of PAC code dirty tricks
Networks deliberately obstructing customers’ requests for PAC codes say senior sources
Three ditches fixed price promise on new contracts
Customers taking out deals after May 29 will face price increases in line with RPI, leaving Vodafone as only operator to promise fixed tariff
O2 CEO tells rivals to mind their own business
Ronan Dunne claims Q1 financial results show operator remains united ahead of impending sale to Hutchison Whampoa
Operator consolidation could part-delay UK spectrum auction
Ofcom update on spectrum auction moots possibility of delaying part of auction of 2.3Ghz and 3.4Ghz bands
Network CEOs warn government to act fast over phone masts
Number of masts must rise to 40,000 to hit coverage targets and eliminate not-spots
Ofcom wants BT to give rivals access to “dark fibre” network
BT claims proposals over Openreach could stunt investment and cause further imbalance
Hoencamp: We need to do more on customer service
Vodafone UK was most complained about network in Q4 2014 but CEO said improving customer service is “key focus”
Vodafone most complained about network in Q4 2014
Ofcom received least complaints about Tesco Mobile as part of its quarterly figures, replacing Three
UK adults spending 20 hours a week online as tablet and smartphone adoption grows
Study shows online browsing has more than doubles in the UK in past decade, with four in ten using a tablet