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Ofcom has fined utilities supplier Shell Energy £1.4 million today for neglecting to remind over 70,000 phone and broadband customers to review their contracts or inform them about potential savings through new deals.
Ofcom is holding a consultation over its plan to overhaul the licensing and configuration regulations governing customer-installed indoor mobile phone boosters.
BT Mobile was the most complained-about mobile operator between April and June, according to Ofcom.
Consumer advice organisation Which? has urged Ofcom to investigate Virgin Media’s impending contract terms that allow it to raise broadband bills by “unlimited sums” from next April
BT Mobile was the most complained-about mobile provider in the first three months of the year says Ofcom. Customers complained mainly about issues with changing providers and how their complaints had been handled. Sky Mobile, Tesco Mobile, and EE attracted the fewest number of complaints during Q1.
UK mobile customers will have to be told about any roaming charges that apply when travelling abroad, under new rules proposed today by Ofcom.
Ofcom has agreed with BT Group, Openreach, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone to better support women to technology careers within the telecom industry. “Having a diverse workforce is crucial to the success of any organisation. But for too many women, climbing that career ladder in a male-dominated industry can be a real
Vodafone and Three have agreed their marriage. But they still require regulatory approval and there is already precedent for the authorities rejecting such massive consolidation.
In a blow to alternative network providers, Ofcom has allowed Openreach to sell its Equinox 2 full-fibre services at lower prices to retail providers.
Three has the best customer service average response times of just 47 seconds according to Ofcom’s latest annual customer service report