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EE making complaints progress after overhaul
Operator says “unacceptable” failures in processes led to £1 million Ofcom fine
Ofcom considering separating Openreach from BT
Regulator completes first stage of Digital Communications Review with BT separation one of a number of options Ofcom is considering separating BT Openreach from its parent company as part of its review into Britain’s telecommunications industry. The regulator said it has completed the first stage of its Digital Communications Review which has a number of aims
Ofcom hands EE £1m fine over customer complaint failings
Operator failed to comply with regulatory rules around customer rights around unresolved complaints
EE charging almost twice as much as rivals for service calls
Vodafone currently cheapest but is set to almost double charges to non-geographic numbers on August 10
Vodafone tops customer complaints in Ofcom quarterly report
EE and Talk Mobile also above industry average while Tesco Mobile was least complained about network for fourth consecutive quarter
Ofcom makes calls to “Freephone” numbers free from mobiles
From Wednesday, calls to 0800 and 0808 numbers will be free for consumers from all phones, including mobile
Ofcom to bring in easier broadband switching from tomorrow
New ‘one touch’ process will place the responsibility for the switch directly into the hands of the company to which the customer is moving
Ofcom will introduce new measures to switch providers
CEO Sharon White announces new measures to “protect and empower” customers and calls on providers to improve customer services
Dealers accuse networks of PAC code dirty tricks
Networks deliberately obstructing customers’ requests for PAC codes say senior sources
Three ditches fixed price promise on new contracts
Customers taking out deals after May 29 will face price increases in line with RPI, leaving Vodafone as only operator to promise fixed tariff