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  • News, Operators

EE charging almost twice as much as rivals for service calls

Vodafone currently cheapest but is set to almost double charges to non-geographic numbers on August 10 

  • Staff Reporter
  • 1 July 2015
  • News, Operators

Vodafone tops customer complaints in Ofcom quarterly report

EE and Talk Mobile also above industry average while Tesco Mobile was least complained about network for fourth consecutive quarter

  • Staff Reporter
  • 30 June 2015
  • News, Operators

Ofcom makes calls to “Freephone” numbers free from mobiles

From Wednesday, calls to 0800 and 0808 numbers will be free for consumers from all phones, including mobile

  • Staff Reporter
  • 29 June 2015
  • News, Operators

Ofcom to bring in easier broadband switching from tomorrow

New ‘one touch’ process will place the responsibility for the switch directly into the hands of the company to which the customer is moving

  • Staff Reporter
  • 19 June 2015
  • News, Operators

Ofcom will introduce new measures to switch providers

CEO Sharon White announces new measures to “protect and empower” customers and calls on providers to improve customer services

  • Staff Reporter
  • 11 June 2015
  • Dealers, News, Operators

Dealers accuse networks of PAC code dirty tricks

Networks deliberately obstructing customers’ requests for PAC codes say senior sources

  • Staff Reporter
  • 8 June 2015
  • News, Operators

Three ditches fixed price promise on new contracts

Customers taking out deals after May 29 will face price increases in line with RPI, leaving Vodafone as only operator to promise fixed tariff

  • Staff Reporter
  • 3 June 2015
  • Features, News, Operators, Operators

O2 CEO tells rivals to mind their own business

Ronan Dunne claims Q1 financial results show operator remains united ahead of impending sale to Hutchison Whampoa

  • Staff Reporter
  • 29 May 2015
  • News, Operators

Operator consolidation could part-delay UK spectrum auction

Ofcom update on spectrum auction moots possibility of delaying part of auction of 2.3Ghz and 3.4Ghz bands

  • Staff Reporter
  • 26 May 2015
  • News, Operators

Network CEOs warn government to act fast over phone masts

Number of masts must rise to 40,000 to hit coverage targets and eliminate not-spots

  • Staff Reporter
  • 26 May 2015
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