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Vodafone investing £15m to improve its customer service
Operator adds 600 new customer service advisors and 72,000 extra hours of training
Vodafone facing fine after Ofcom complaints verdict
Regulator found reasonable grounds to believe Vodafone had breached rules following investigation into customer complaints handling
Three CEO Dyson urges Ofcom to limit BT in next spectrum auction
He claims BT is in a position that could “make life difficult” for other operators.
EE trumps competition in Ofcom performance tests
The regulator tested mobile broadband speeds in London across five days throughout March
Ofcom launches nuisance call blocker for mobile
Regulator has partnered with Telephone Preference Services to help mobile users opt out of unsolicited sales and marketing calls
Industry hails government pledge on Digital Economy Bill
The Queen set out Government plans to reduce costs of new masts and introduce Broadband Universal Service Obligation
Vodafone opens door to mid-contract price increases after T&Cs overhaul
Operator confirms end of ‘Fixed Price Promise’ for new and existing customers
No big deal? EC blocks O2/Three merger
Following the collapse of the multi-billion pound sale, James Pearce looks what it means for the mobile operators and the rest of the space
BT rivals call for Openreach reform in Ofcom letter
Vodafone UK, TalkTalk, Sky, FCS and INCA set out 10 point reform plan in letter to Ofcom chief Sharon White
Ofcom sets out plans to speed up Wi-Fi connections
Regulator proposing to open additional sub-band within 5GHz frequency range to increase number of 80MHz channels from four to six