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Three UK has revised its pricing structure to show annual price increases outlined in “pounds and pence” determined by tiers based on the data allowance of each contract. Each year mobile customers will see the following increases depending on their data allowance. 4GB or less: £1 more a month, 5GB-99GB: £1.25 more a month, 100GB
Regulator calls for evidence on innovative solutions to disrupt UK mobile number spoofing from abroad and mobile messaging scams Phone companies will have to identify andblock calls from abroad under strengthened industry guidance introduced by Ofcom to protect the public from scam calls. Current rules do not require operators to block all calls from abroad
Ofcom has a new telecoms Czar to oversee the regulator’s policing of the telecoms, post, and network sectors. She is Natalie Black, CBE, a senior civil servant who was the Deputy Head of the Number 10 Policy Unit and an ex- Director of the Internet Harms Unit*, and Director of the Office of Cyber Security.
Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of its emergency call handling service last summer after network disruption affected 14,000 emergency calls in June 2023 and lasted 10.5 hours BT connects 999 and 112 calls in the UK and provides relay services for deaf and speech-impaired people.
Customers must be told upfront in pounds and pence about any price rises their provider includes in their contract, under new consumer protection rules announced today by Ofcom. UK phone, broadband, and pay TV companies will no longer be able to include price rises linked to future inflation rates in their contract terms. New Rules
Ofcom has fined BT £2.8m because subsidiaries EE and Plusnet did not provide more than a million customers with clear contract information before they signed up for a new deal. Ofcom said: “The company broke our consumer protection rules designed to ensure telecoms customers get clear, comparable information about the services they are considering buying.”
New Ofcom rules mean networks will have to send clearer roaming alerts to mobile customers from October and provide information about charges. Ofcom says the quality of information being provided to roaming customers has been inconsistent and unclear and that its research found 19 per cent of holidaymakers were unaware they could face roaming charges.
Telecoms customers must be told upfront about any price rises their provider includes in their contract, under new consumer protection plans set out today by Ofcom. Ofcom is to stop telecoms companies from levying mid-contract price rises and introduce tougher protections for customers by banning this practice The new ruling woud apply to new contracts. A
Ofcom has fined utilities supplier Shell Energy £1.4 million today for neglecting to remind over 70,000 phone and broadband customers to review their contracts or inform them about potential savings through new deals.
Ofcom is holding a consultation over its plan to overhaul the licensing and configuration regulations governing customer-installed indoor mobile phone boosters.