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Ofcom tells industry to “up its game” on customer service
Tesco Mobile customers had the highest levels of satisfaction compared to the mobile sector as a whole (96 per cent)
Ofcom forces Openreach to lower broadband wholesale prices
The proposed rules will have prices slashed every year until 2020/21
Vodafone tops Ofcom complaints list
Tesco Mobile recorded the least complaints well below the industry average
Three chief Dyson blasts BT over spectrum campaign criticisms
BT Consumer CEO John Petter said Three’s ‘Make The Air fair’ campaign had been for its own benefit
BT fined record £42 million by Ofcom
The fine follows an investigation by Ofcom into BT’s infrastructure arm Openreach
Ofcom proposing compensation measures for landline and broadband customers
Providers would have to make cash payments or add a credit to a bill for slow repairs, missed deadlines and appointments
Ofcom fines Plusnet £880,000 for billing more than 1,000 former customers
Telecoms provider continued charging for landline and broadband services, totalling more than £500,000
Government acts to protect Openreach employee pensions
32,000 employees will crossover to Openreach in the separation from BT
Vodafone to create over 2,000 UK customer service jobs
Roles will be spread across several contact centres over the next two years as part of a multi-billion pound investment
O2’s Evans ready for the major challenges ahead
UK CEO discusses how it can overcome barriers in the operator segment and what the future holds