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Ofcom fines Cloud M £50,000 for failing to port over phone number
Phone and broadband provider Cloud M will have to pay a customer £1,000 in compensation
Ofcom stands its ground on £7m fine for Virgin Media early-exit charges
Regulator has defended its decision after Virgin Media CEO Tom Mockridge described the fines as “unreasonable”
EE and Virgin Media fined £13m for overcharging customers
Virgin Media feel the fine is unjustified and will appeal Ofcom’s ruling
Ofcom and CMA to give evidence on Internet regulation
Regulators will appear in the House of Lords to give evidence for how internet could be governed better
Exeter is worst connected city in the UK
Post-Brexit uncertainty and soaring costs in London means UK regions can offer great opportunities for businesses
Vodafone calls for regulatory red tape cut after £900m bill
Vodafone general counsel Helen Lamprell said the regulatory environment in the UK is “not conducive”
Brits waste nearly £480m on unused landlines each year
According to the study, a quarter of people don’t use a landline because they’re “fed up” of cold calls and scammers
Vodafone customers are least happiest when it comes to customer service
Tesco and giffgaff customers most likely to recommend providers to friends while Vodafone and Virgin Media rank worst out of networks Customers are more likely to recommend Tesco Mobile and giffgaff to a friend, however people are less likely to recommend friends to join Vodafone or Virgin Mobile. Vodafone and Virgin Media performed particularly badly
TalkTalk broadband worst in customer service for second year running in Ofcom report
Virgin Media had the most satisfied customers
Poor 4G connectivity still a UK curse
Government watchdog calls for improved connectivity