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EE making complaints progress after overhaul
Operator says “unacceptable” failures in processes led to £1 million Ofcom fine
EE appoints Francoise Clemes as chief of customer service
Clemes, former chief of HR at EE, formally replaces Jackie O’Leary who left in May. EE director of reward and reporting Patrick Bradley will replace Clemes
EE chief customer officer Jackie O’Leary leaves after five years
Chief of HR Francoise Clemes takes over role until a permanent replacement is found
Richard Moat exits Everything Everywhere
Everything Everywhere chief financial officer and deputy CEO Richard Moat departs as new CEO Olaf Swantee unveils his new 10-strong management team