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EE tops RootMetrics study, as Vodafone remains bottom
Operator holds onto top spot in UK-wide performance testing by RootMetrics
Mobile News editor speaks to BBC over EE charges
Mobile News editor Michael Garwood gives his take on EE customer service priority costs
EE introduce 50p queue jump charge for customer service calls
Customers can get priority service when calling EE contact centres
EE tops UK call quality scores in latest Ofcom research
Operator scores 97 per cent for calls connected successfully across the UK, but more calls connected in urban areas on O2’s network
Operators demand EU rethink over crippling roaming costs
Roaming cuts wipe £42m from EE in H1 – Vodafone Group estimates billion pound losses; Network investment and staff employment could be at risk if roaming rules are unchanged
EE offers deal to B2B dealers who ‘lost millions’
Those affected by commission issues following the launch of EE’s brand in October 2012 now being offered settlements
Mystery Caller: Prepay handset for the elderly
This issue Mystery Caller is shopping on someone else’s behalf. Grandma needs a new phone so I’m looking for a cheap and easy one for her to use. The only problem is she doesn’t want to be tied in to a lengthy contract, so it’s prepaid handsets only
Mystery Shopper: Streatham
Mystery shopper wants a phone that is perfect for his grandmother, an older member of the community, but does not want to be tied in to a lengthy contract. Can our retailers find him something that’s cheap and easy to use?
EE launches two new mobile insurance plans
Full Cover for £10 month and Damage Cover for £6.50 a month, designed to minimise the stress of losing or breaking a device
Ofcom releases mobile phone unlocking guide
EE charges most at £20.42 while Three leaves all devices unlocked