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Operator found to have unfairly dismissed former operations manager at Darlington contact centre after accusations of bullying weren’t dealt with.
Operator has switched on 13 new towns and expects new 4G sites to cover an additional 300,000 people.
15 countries now have high-speed mobile internet roaming with ‘all major travel destinations’ expected to be active by the end of the year
Operator holds onto top spot in UK-wide performance testing by RootMetrics
Mobile News editor Michael Garwood gives his take on EE customer service priority costs
Customers can get priority service when calling EE contact centres
Operator scores 97 per cent for calls connected successfully across the UK, but more calls connected in urban areas on O2’s network
Roaming cuts wipe £42m from EE in H1 – Vodafone Group estimates billion pound losses; Network investment and staff employment could be at risk if roaming rules are unchanged
Those affected by commission issues following the launch of EE’s brand in October 2012 now being offered settlements
This issue Mystery Caller is shopping on someone else’s behalf. Grandma needs a new phone so I’m looking for a cheap and easy one for her to use. The only problem is she doesn’t want to be tied in to a lengthy contract, so it’s prepaid handsets only