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EE launch £1 weekly 4G pack for prepaid customers
Packs come in weekly and monthly forms and give customers access to EE’s 4G “double speed” network
Network exodus continues as Vodafone ditches Phones 4u
Vodafone also announces that it will be extending its arrangement with Dixons Carphone
EE lose employment tribunal amid claims of prank culture in call centres
Operator found to have unfairly dismissed former operations manager at Darlington contact centre after accusations of bullying weren’t dealt with.
EE 4G reaches more than 75 per cent of UK population
Operator has switched on 13 new towns and expects new 4G sites to cover an additional 300,000 people.
EE extends 4G roaming to further 12 countries
15 countries now have high-speed mobile internet roaming with ‘all major travel destinations’ expected to be active by the end of the year
EE tops RootMetrics study, as Vodafone remains bottom
Operator holds onto top spot in UK-wide performance testing by RootMetrics
Mobile News editor speaks to BBC over EE charges
Mobile News editor Michael Garwood gives his take on EE customer service priority costs
EE introduce 50p queue jump charge for customer service calls
Customers can get priority service when calling EE contact centres
EE tops UK call quality scores in latest Ofcom research
Operator scores 97 per cent for calls connected successfully across the UK, but more calls connected in urban areas on O2’s network
Operators demand EU rethink over crippling roaming costs
Roaming cuts wipe £42m from EE in H1 – Vodafone Group estimates billion pound losses; Network investment and staff employment could be at risk if roaming rules are unchanged