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  • News, Operators

EE lose employment tribunal amid claims of prank culture in call centres

Operator found to have unfairly dismissed former operations manager at Darlington contact centre after accusations of bullying weren’t dealt with.

  • Staff Reporter
  • 29 August 2014
  • News, Operators

EE 4G reaches more than 75 per cent of UK population

Operator has switched on 13 new towns and expects new 4G sites to cover an additional 300,000 people.

  • Staff Reporter
  • 28 August 2014
  • News, Operators

EE extends 4G roaming to further 12 countries

15 countries now have high-speed mobile internet roaming with ‘all major travel destinations’ expected to be active by the end of the year

  • Staff Reporter
  • 21 August 2014
  • News, Operators

EE tops RootMetrics study, as Vodafone remains bottom

Operator holds onto top spot in UK-wide performance testing by RootMetrics

  • Staff Reporter
  • 19 August 2014
  • News

Mobile News editor speaks to BBC over EE charges

Mobile News editor Michael Garwood gives his take on EE customer service priority costs

  • Staff Reporter
  • 15 August 2014
  • News, Operators

EE introduce 50p queue jump charge for customer service calls

Customers can get priority service when calling EE contact centres

  • Staff Reporter
  • 15 August 2014
  • News, Operators

EE tops UK call quality scores in latest Ofcom research

Operator scores 97 per cent for calls connected successfully across the UK, but more calls connected in urban areas on O2’s network

  • Staff Reporter
  • 12 August 2014
  • News, Operators

Operators demand EU rethink over crippling roaming costs

Roaming cuts wipe £42m from EE in H1 – Vodafone Group estimates billion pound losses; Network investment and staff employment could be at risk if roaming rules are unchanged

  • Staff Reporter
  • 11 August 2014
  • News, Operators

EE offers deal to B2B dealers who ‘lost millions’

Those affected by commission issues following the launch of EE’s brand in October 2012 now being offered settlements

  • Staff Reporter
  • 11 August 2014
  • Mystery Caller, Reviews

Mystery Caller: Prepay handset for the elderly

This issue Mystery Caller is shopping on someone else’s behalf. Grandma needs a new phone so I’m looking for a cheap and easy one for her to use. The only problem is she doesn’t want to be tied in to a lengthy contract, so it’s prepaid handsets only

  • Staff Reporter
  • 11 August 2014
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