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EE making complaints progress after overhaul
Operator says “unacceptable” failures in processes led to £1 million Ofcom fine
TalkTalk claims Vodafone cancelled MVNO agreement without notice
Vodafone denies TalkTalk claims to CMA that it is planning to exit MVNO wholesale market
EE reassures channel partners with Mainline commission freeze
Mobile operator insists there is no impact on commercial terms when distributor takes on a dealer’s contract on its behalf
Ofcom considering separating Openreach from BT
Regulator completes first stage of Digital Communications Review with BT separation one of a number of options Ofcom is considering separating BT Openreach from its parent company as part of its review into Britain’s telecommunications industry. The regulator said it has completed the first stage of its Digital Communications Review which has a number of aims
Microsoft and EE speakers headline ‘Wearables and Accessories’ event
Conference on November 17 in London will be the latest instalment in our ‘Beyond Mobile’ series of channel events
EE launches “UK’s lowest priced” 4G smartphone
Rook available for existing customers on pre-paid tariff from £39.99 or £49.99 for new customers
Ofcom hands EE £1m fine over customer complaint failings
Operator failed to comply with regulatory rules around customer rights around unresolved complaints
EE charging almost twice as much as rivals for service calls
Vodafone currently cheapest but is set to almost double charges to non-geographic numbers on August 10
Vodafone tops customer complaints in Ofcom quarterly report
EE and Talk Mobile also above industry average while Tesco Mobile was least complained about network for fourth consecutive quarter
EE Powers up again as rewards scheme returns
Operator initially launched Power Bars reward scheme on April 16 but ran out of stock within days