Orange and T-Mobile attract most customer complaints

The EE brands both generated higher than average numbers of complaints from customers, while O2 retained its position as the least complained about mobile provider

EE brands T-Mobile and Orange were the most complained about mobile providers between July and September.

Ofcom’s third quarter report shows that T-Mobile generated 0.13 complaints per 1,000 customers, largely driven by issues related to billing and complaints handling. The industry average is 0.07 per 1,000 customers.

Orange and (for the first time in two years) Virgin Mobile also generated complaints in excess of the industry average, at 0.12 and 0.09 per 1,000 customers respectively.

Three UK received 0.06 per 1,000 and Vodafone 0.5 per 1,000.

O2 generated the fewest complaints at 0.03 per 1,000. It has been the least-complained about operator for the last two years.