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O2 extends customer complaints partnership with Ombudsman Services
Ombudsman Services also works with Three, EE, Plusnet and BT
Plusnet tops broadband complaints charts for second quarter in a row
Despite a slight improvement on the previous quarter Plusnet still lead the way for complaints Plusnet has topped the Ofcom league tables for most complained fixed broadband in the UK for the first quarter of 2019. It is the second quarter in a row that Plusnet has occupied the top spot as it also led
BT to move HQ to Aldgate by 2021
The Aldgate base is currently called One Braham but will be renamed ahead of the move BT has confirmed that it will relocate its global headquarters to a new location in Aldgate by the end of 2021. The move sees the telco relocate from its St Paul’s base, where it has been since 1985, a
Ofcom announces new measures to help out-of-contract customers
All major operators except Three to offer discounts to customers
Vodafone partners with Mencap to help connect those with learning disabilities
Over 1.4 million people in the UK have learning difficulties Vodafone has teamed up with Mencap to improve the lives of those with learning disabilities and keep using IoT enabled devices. Vodafone’s Connected Living project has been launched through Vodafone’s Business Ventures and the disability charity Mencap. The project uses IoT technology that has been
O2 boosts 4G capacity at popular UK spots
Tourist attractions Piccadilly Circus, Buckingham Palace and the Angel of the North have seen the boost
Vodafone’s 5G launch shakes up the mobile market, say industry observers
The battle for 5G is on between Vodafone and EE says the industry analysts Vodafone has sent out a statement to its rivals with its 5G launch, according to industry figures. The operator launched its 5G network on July 3 at its Reinvent conference at the Sky Garden in London, with Formula 1 world champion
Jubilee Line to get 4G coverage from March 2020
TfL currently has WiFi enabled at 260 London Underground stations Transport for London (TfL) has confirmed plans to bring 4G signal to the Jubilee Line from March next year, with plans to connect the whole of the London Underground by the mid 2020’s. From March next year the eastern half of the Jubilee Line will
Vodafone 5G connection now in 15 locations
The operator has connected eight new cities to 5G
Mobile operators losing users to better MVNO offers
Compelling offers from MVNOs has contributed to growing connections An inability to match alternative offers is one of the main reasons people are quitting their direct contracts with mobile phone operators and moving to MVNOs. According to public opinion and data analyst organisation YouGov, around a third of the six per cent of UK adults