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Telco consultancy’s AI agent may pre-empt customer defections

Rochester telecoms technology consultancy Signum International has devloped an AI customer management tool to help providers identify billing problems, savings opportunities and customers at risk of leaving.

  • Staff Reporter
  • 8 September 2026
  • News, Operators

VMO2 launches £3m fund to recirculate 460m old devices

Virgin Media O2 is putting £3 million behind schemes to recover and reuse unwanted devices as new research suggests 460 million digital devices are gathering dust in UK homes and businesses. The operator has launched its Tech Rehome Network Fund…

  • Staff Reporter
  • 8 September 2026
  • News, Operators

O2 claims UK business first with direct-to-device satellite service

O2 Business has launched a direct-to-device satellite service that allows business customers to use messaging, maps and selected apps when they are outside conventional mobile coverage. The direct-to-device service increases claimed UK landmass coverage from 89 per cent to 95…

  • Staff Reporter
  • 7 September 2026
  • News, Operators

EE expands store role with online safety service

EE is offering 36,000 hours of free online safety appointments across its retail estate as it expands the role of stores beyond sales and customer service. 

  • Staff Reporter
  • 3 September 2026
  • News, Operators

VodafoneThree hails its first commercial 5G slicing service

VodafoneThree has launched its first publilcly-availlable 5G network slicing product. Called SuperMobile, it will offer customers up to four times faster speeds than the regular network, with tailored packages and performance commitments. Customers will be able to choose enhanced performance…

  • Staff Reporter
  • 3 September 2026
  • Distributors, News

Gamma agrees £1bn takeover by private equity firm Epiris

 Gamma Communications has agreed to a £1.02 billion takeover by private equity firm Epiris, ending months of speculation over the company’s future ownership.

  • Staff Reporter
  • 1 September 2026
  • News, Operators

EE loses challenge over Revolut’s ‘unlimited’ £12.50 mobile tariff

EE has failed in a challenge to stop Revolut describing its £12.50-a-month mobile tariff as offering unlimited data.

  • Staff Reporter
  • 28 August 2026
  • News, Technology

Vodafone brings in Tech Mahindra to help businesses put 5G and AI to work

Vodafone Business has partnered with Indian technology groupy Tech Mahindra to help UK companies turn 5G and artificial intelligence into practical business systems.

  • Staff Reporter
  • 26 August 2026
  • Circularity, News

Back Market partners with Uswitch

Uswitch has partnered with Back Market to add refurbished smartphones to its comparison platform alongside Reboxed. 

  • Staff Reporter
  • 25 August 2026
  • News, Operators

EE launches UK-first 5G ‘Fast Lane’ to beat network congestion

EE has launched a commercial 5G network slicing service for consumers and small businesses, promising priority connectivity. 

  • Staff Reporter
  • 20 August 2026
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