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BT achieves customer service commitment a year earlier than scheduled

Paul Lipscombe
January 28, 2020

It follows BT moving into the high-street last year in over 600 stores

BT has achieved its target of answering 100 per cent of customer services calls in the UK a year ahead of schedule.

It follows the telco’s move to push customer service support on the high street last year in over 600 stores in the UK.

BT are able to answer customer phone calls at specific local contact centres thanks to regional routing.

The company also has 900 Home Tech Experts that are able to support customers across the UK, with easy access 24/7 through the My BT app.

BT consumer division CEO Marc Allera said: “We know how important providing a personal, and local, service is to our customers.

“We know our customers value speaking to someone who understands their issue down to the regional differences that make us so great as a country, whether that’s expert help with tech.

“We’ve brought BT back to the high street, we’ve brought help and support into people’s homes with our Home Tech Experts, and to ensure we provide the best customer service we’re now answering 100% of our customers’ calls in the UK and Ireland,” added Allera.

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